My husband and I had a deplorable experience at the Enterprise in Hesperia. First off, I am a cancer patient who was made to wait 2-1/2 hours to get our car. We had only 1 person in line ahead of us, but a 2-1/2 hour wait? We were told several times, this is your car only to have someone else get the car ahead of us. They are so short handed there at the Hesperia location that the sales people are outside washing cars. How in the world can you get any kind of decent service when your salesperson is washing cars? So, after 2-1/2 hours they finally get a car for us and want to "make things right." So they gave us a $25 discount and supposedly a full tank of gas. Okay, they called us after we got home and told us only 1/2 tank of gas. When we brought the car back 2 days later, we returned it with 1/2 tank of gas and they charged us $8 for refueling. What??? I don't believe we got any "free gas" do you? On top of that, we only asked for the damage waiver insurance and they charged us $33 for the damage waiver and then another $36.70 for things we didn't want. Needless to say I am NEVER going to rent from Enterprise again. Its not worth my time to have to sit for 2.5 hours outside in the heat because the place was so busy there was nowhere to sit inside. By the way, the Victorville location of Enterprise was 100% better if you still want to rent from Enterprise after this review.
I have never had any luck renting a car here. I have made 2 reservations, and neither were honored. Today my plans were wrecked again because they are unable to pick me up at my home which is 2 miles from their office. The person there always says she is alone and can't leave and I have to cancel my reservation. It was suggested to me that I leave my truck in the unsafe parking lot over night and drive there myself, but I would not leave my vehicle there, there is no security and no fencing or anything to protect my truck from vandalism. ( It's not a good neighborhood, I have lived here for 25 years). So, just wanted to take my elderly mother to the stores and no luck here.I should not waste any more days trying. No service.