I just recently became a member. The staff has been very friendly and helpful.You have the option of having a basic membership or doing the curves complete. Option 2 includes coaching and diet. This is the plan I chose. I wad oriented to the equipment by my coach very well. I get daily encouragement and weekly evaliations by my coach. I'm already seeing results! The only benefit that curves doesn't have that I wish they did) is childcare while you workout.
I originally joined Curves in a different town back in 2002. The staff was very friendly. A year or so later I moved so I changed locations. Again, the staff was great and talked to the people throughout the workout. About 3 or 4 years ago I had to stop because of some health reasons. I just recently joined again but this time at the Hershey location because I moved again. The girl who signed me up never even told me her name. And when she found out I had been a member before, she said she didn't need to show me how to work the machines since I had been a member before. I almost had to beg her to make sure I remembered correctly and was working the machines well. Since then, only 1 staff member has talked to me other than saying hi. And sometimes, the lady working doesn't even say hello or good-bye. Other than Nancy, I'm just not impressed with the staff.