13067 Worldgate Dr, Herndon, VA 20170
I really wanted to like this place since I live so close. Unfortunately, I had a terrible experience and don't think I will be returning.
I called ahead on Friday and made an appointment for a pedicure. I had plans later in the evening, and was hoping to have time after my pedicure to get my hair done.
I arrived on time, and said I had an appointment, but still had to wait for OVER an hour before they started my pedicure. That's alright, I though - I just wish they would have told me, I would have gotten my hair done first.
I love to workout and my legs were sore from running. I was really looking forward to the massage chairs and a little mini foot massage. The massage chair was broken, and the nail technician did an extremely rushed job and there was no massage. But that was ok, I though, they are busy, it's alright.
After the nail technician cut my nails and filed them (this took maybe 3 minutes) they decided to move me out of the massage chair before even paining my nails with a french pedicure. After waiting for a whole hour, I was dismayed that I was only able to be in the (broken) massage chair for two minutes. They moved me over to a manicure station to finish painting my toe nails, and another customer took my spot in the pedicure chair I was in. The male manager was the one who decided to have me move. The woman nail technician who was painting my nails seemed rather frustrated by it.
I was sad and confused. Other customers were getting their toe nails painted while sitting in the pedicure chairs. But that was alright, I though... it was alright... my hair was a bit messy since I had planned on getting it done after my pedicure, so maybe they though I was a less "classy" customer? Not that that's any excuse for bad service, but I was trying to somehow make sense of it. Why was I getting such second-rate treatment while it seemed others were getting nice pedicures? I thought, next time I'll do my hair first. It's fine.
The woman nail technician disappeared into the back of the salon. I sat at the manicure station for a good 15 minutes waiting for her to come back. I had been at the salon for almost a good two hours at this point, and was running very late for the evening I had planned. I was getting anxious. But it's fine I though, it's fine...
Then, this is what simply put me over the edge. Cleanliness is very important to me. My nail technician returns, and proceeds to empty the trash bin at the front of the salon. Then, she doesn't wash her hands, and carries the trash bin over to the manicure seat I am sitting in. "How unsanitary" I think. she then FLIPS THE TRASH CAN OVER AND PROCEEDS TO TELL ME TO PUT MY FEET ON IT SO SHE CAN PAINT THEM. She then returns to the back of the salon, gone again.
At that point, several other customers could tell how upset I was getting. One looked at me and said "I would leave. You had an appointment and everything. The way they are treating you just isn't right."
I'm the type of person who sometimes showers twice a day and is very careful about keeping things clean and sanitary. I just couldn't bring myself to put my feet on a dirty trash can to have them painted for a pedicure.
I got up, and said sadly, "I just don't think I can do it. I'm going to have to leave. I'm sorry."
I left without getting my toes painted.
I thought that was preferable to getting them painted on top of a dirty flipped over trash can by a woman whose hands had not been washed after emptying the trash from that same trash can right in front of me.