We went to Boost Mobile on Hungary Springs Road in Richmond, Va. A poster on the front window advertised a $60 plan with 10 g of data, 8g of hotspot. The salesperson recommended that we get the family plan, which gave us the same for only $10 more, if we bought two IPhones. It turned that the hotspot was not there. We called the company, who said that no such plan existed. We called the store, and they would not acknowledge the details of the sale. They refused to give us the manager's number. We have two kids who are now taking classes online using an expensive hotspot from an old phone we thought we would be replacing.
The guy uses cheap parts and even admit it after taking money-no warranty implied on receipt. New iPhone screen peeled apart and he replaced but I have no sound. He refused to even look at phone again without charge.
absolute terrible customer service. took my phone in with a broken screen and got it back with software issues. the employees refused to give me a refund but by the time they agreed to the refused to do cash they assured me it would be on my card within 24 hours..... and of course 24 hours later it was not there, please for the sake of your time go elsewhere