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Carpet Doctors

Map & Directions
(13 Reviews)

3500 Pemberton Rd, Henrico, VA 23233

(804) 421-2888

CLOSED NOW
Today: 8:00 am - 6:00 pm
Tomorrow: 8:00 am - 6:00 pm
35
YEARS
IN BUSINESS
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Your Prescription for healthier flooring

General Info
Thank you for visiting Carpet Doctors! ESTABLISHED IN 1987, Carpet Doctors strives to be the best in our fields of service. We believe our customers are our greatest asset, and will strive to retain those customers for life. We only utilize 'Mill Certified" cleaning and repair procedures that will uphold your warranty - not void your warranty. We send only certified professionally trained technicians for all of your carpet and upholstery repairs and cleaning needs. Don’t risk your valuable carpeting and upholstery with an untrained, inexperienced “technician”. All repair services will be performed by a Master Restorer/Industry trainer with over 25 years experience in all areas.
Hours
Regular Hours
Mon - Fri:
Sat:
Extra Phones

Chesterfield: (804) 356-0418

Brands
We use the highest quality equipment and supplies for all our jobs. * Berber Expert * Bleach Spot Repair
Payment method
amex, debit, discover, mastercard, visa, check, all major credit cards
Location
We are centrally located to serve all areas. Serving all counties and cities in and around Richmond Va.
Amenities
Carpet Cleaning, Carpet Repair, Carpet Stretching / Restretching, Carpet spot Dyeing for Bleached Areas, Carpet Odor / Pet Stain Removal, Carpet Pad Replacement, Upholstery Cleaning, Squeaky Floor Repair, Stair Carpet Replacement, Auto Interior Carpet Cleaning & Repair,
Associations
iicrc
Categories
Carpet & Rug Repair, Carpet & Rug Cleaners, Carpet & Rug Dyers, Carpet & Rug Inspection Service, Carpet Installation, Upholstery Cleaners

Reviews

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jessirie

07/05/2013

Overall

These guys are great! I had a huge red spot on my tan carpet from an overturned punch bowl, and not only did they do a fantastic job getting the stain out, but they were even able to come out the morning after I called on the 5th of July, when most businesses are closed.

Daryn W.

04/29/2013

Overall

Spent $2300 replacing a large basement's carpeting. 1 year later the carpet started loosening and raised areas started appearing like speed bumps. Called the installer and guess what? Out of warranty!. Unbelievable. The only option the distributor gave me was to have "their guy" come out and stretch it as a "courtesy". He came and kicked a few places and stapled a few others.Two months later all lumps and bumps returned.



Called Carpet Doctors and they power stretched the carpet while removing the staples the last guy laid and cleaned 3 rooms, a set of steps and my car seat. So far so good. All the cleaned areas look great and my carpet remains flat. It's been 6 months since my service and I'm happy

proofredr

01/10/2013

Overall

Had them clean several room before the holidays, along with removing some pet stains and stretching a hallway. Did a great job. Stains have not returned. Quick, professional and friendly.

alan202006

04/05/2012

Provided by Citysearch - 
Overall
Did a great job and saved me money

Repair, odor removal, stretching, with a little squeaky flloor work. Didn't have to replace carpet, so saved me a bundle. No hesitation to call them again

swanlover1

02/15/2012

Provided by Citysearch - 
Overall
A nice welcoming to Va. !

Found these guys online before moving from NY. My Realtor gave them access to my house to do the work. While we traveled to Va. they stretched a couple of rooms, and replaced some padding / re-installed the carpet and fixed a few squeaks in a room where we had a wall torn out. After that they cleaned every area. Excellent job. Didn't have to have them back for touch -ups. So-far so good. I highly recommend.

Scott S.

02/13/2012

Overall
The price on the phone was the...

The price on the phone was the price I paid. Excellent service..clean carpet

marylouhoo

08/27/2011

Overall
I , like many people, have had...

I , like many people, have had a nightmare of a time with renters. I installed new carpet in one of my homes, and less than a year later, after an eviction, the carpet was "ruined". That is until I spoke with Carpet Doctors Inc. Although I had to leave a message, I recieved a response within an hour. I was sold on this company after an extensive conversation with the owner, in which I was assured my carpet could be restored to like new condition, thus saving me about $1500 in replacement cost. When the Technician got to my rental home, on time by the way, he was uniformed, in a new van, and was proffessional in appearance, and attitude. After a "walk-through" we decided to restretch 2 rooms, install two inserts to correct an iron burn, and an area about 3'x4' that a dog had dug out, dye one bleach spot, clean 4 bedrooms, living room, hall, den, and all closets. I returned in about 4 hours after a call from the technician to tell me he had finished. I was shocked at how fast the work was done by one man, and had doubts that this would be done to my satisfaction. I Fully expected to return and find obvious repair sites, dirty trafic lanes and dog odor. I am telling you that when I walked in the door I couldn't believe what I saw. The carpet looked new! I think my wallet smiled too( can that happen?) Although the carpet was still damp, I was assured it would be dry within 24 hours. The repairs were virtually invisible, the wrinkles in the two rooms were gone, and the bleach spot was no more. I was given a lifetime warranty for all of the repairs, and a 5 year warranty against the carpet buckling again. It has now been 10 days since the service and the carpet did dry in 24 hours, and looked better than it did while it was damp. All of the repairs have held, and no odors have returned. As you can tell I am very happy with this Company, and now have them on a yearly schedule to service all of my rental properties. Now I need a good renter. Wish me luck!

marylouhoo

08/27/2011

Overall
I was amazed at how massive ca...

Great job by Carpet Doctors!! I don't understand what the person's problem is who gave this company a 1 rating. After reading her review it is clear that this is a disgruntled person who just can’t be satisfied. I made a similar appointment with this company. They told me they would "TRY" to get me in after hours, but might not be able to make it depending on when they finish the previous job. I too was told that they could not make it after hours, and scheduled me for the following morning to stretch my carpet, they then scheduled me for today for my free cleaning. There are not many companies that will schedule Saturday appointments-let alone an appointment at 5pm. I received 2 free rooms of carpet cleaning and was given a 10 year warranty for the stretching, and lifetime on an iron burn they repaired. The repair was perfect and the rooms that where stretched look great. I suspect the critic was told the same as me, "They would try and make it". The fact that they then tried to set an appointment for her at multiple different times-at her convenience tells me that this complaint in invalid. The technicians from Carpet Doctors where courteous, professional, and very pleasant. My realtor referred me to them, after telling me she has worked with them for over 10 years. I am very happy with them and will refer them

marylouhoo

08/27/2011

Overall
I was amazed at how massive ca...

I was amazed at how massive carpet damage, by a renter, was repaired and cleaned by this company!! I don't understand what the person's problem is who gave this company a 1 rating. After reading her review it is clear that this is a disgruntled person who just can’t be satisfied. I made a similar appointment with this company. They told me they would "TRY" to get me in after hours, but might not be able to make it depending on when they finish the previous job. I too was told that they could not make it after hours, and scheduled me for the following morning to stretch my carpet, they then scheduled me for today for my free cleaning. There are not many companies that will schedule Saturday appointments-let alone an appointment at 5pm. I received 2 free rooms of carpet cleaning and was given a 10 year warranty for the stretching, and lifetime on an iron burn they repaired. The repair was perfect and the rooms that where stretched look great. I suspect the critic was told the same as me, "They would try and make it". The fact that they then tried to set an appointment for her at multiple different times-at her convenience tells me that this complaint in invalid. The technicians from Carpet Doctors where courteous, professional, and very pleasant. My realtor referred me to them, after telling me she has worked with them for over 10 years. I am very happy with them and will refer them

obx4me

08/27/2011

Provided by Citysearch - 
Overall
Did not stand me up!!

I don't understand what the person's problem is who gave this company a 1 rating. After reading her review it is clear that this is a disgruntled person who just can?t be satisfied. I made a similar appointment with this company. They told me they would ""TRY"" to get me in after hours, but might not be able to make it depending on when they finish the previous job. I too was told that they could not make it after hours, and scheduled me for the following morning to stretch my carpet, they then scheduled me for today for my free cleaning. There are not many companies that will schedule Saturday appointments-let alone an appointment at 5pm. I received 2 free rooms of carpet cleaning and was given a 10 year warranty for the stretching, and lifetime on an iron burn they repaired. The repair was perfect and the rooms that where stretched look great. I suspect the critic was told the same as me, ""They would try and make it"". The fact that they then tried to set an appointment for her at multiple different times-at her convenience tells me that this complaint in invalid. The technicians from Carpet Doctors where courteous, professional, and very pleasant. My realtor referred me to them, after telling me she has worked with them for over 10 years. I am very happy with them and will refer them.

Innosents2c

02/09/2011

Provided by Citysearch - 
Overall
Very Unprofessional-Stood UP!

Phoned Carpet Doctor on a Friday morning. They didn't return the call until the following Monday even though their message states they will be paged. Should have been the first warning sign. But when they called me they talked me into using them and I scheduled for the next night (Tuesday at 5 PM). I had to take off of work early. Well I go home and remove all the items out of the room and then I get a call at 5PM (the scheduled appt. time)advising that they would need to reschedule due to it would be dark by the time they get to me and they wouldn't be able to make it. I found that to be very unprofessional. The owner had advised that he had been teaching a class and was leaving the downtown area and wouldn't get to me before dark and would need to reschedule which shouldn't play a factor given the fact that the work to be done was to stretch carpet on the inside of the home that is occupied and has electricity. It seemed to me to be an excuse and after telling him I took off of work to meet them and had removed all the items out of the room. He just said that he couldn't make it and needed to reschedule and that he would throw in a free carpet cleaning. I didn't call for carpet cleaning nor did I take off of work to be stood up last minute. If he knew he was teaching a class and couldn't make it he should have called prior to the scheduled time to meet. He continuely tried to give other available times...like the next morning or the next night or the day after that....I had already had to take off of work as it was to meet him that time...he seemed very inconsiderate to the fact that I had already missed time from work and removed the items from the room. I told him that I would just find someone else. The End. Good Luck if you decide to use this business.

law4you

02/05/2008

Overall
great service

After previous experience with inferior companies, Carpet Doctors proved to be the best of the best. I had squeaks removed from two rooms, carpet restretched, and two damaged areas repaired in 2 year old berber carpet. The squeaks are gone.The carpet has no more buckles, and the repairs are invisible. Outstanding, and punctual service. A little higher cost than most companies, but if you want it done right the first time these are your boys.