Max is the owner. He lied to us and misled us, costing me $62. I asked for my shipment to go the cheapest GROUND by Fedex. He said it would and filled out the label himself. We found out after I left the store that he used a FedEx Express label. It was not sent GROUND as requested as he said it would. The shipment by GROUND, as requested, would have cost $15.77. But because HE filled out the incorrect label, we're being charged $62. We went back to Max, who became very unprofessional and rude to us. He said if you had wanted Fedex GROUND, I would have to send you to a FedEx store. We told him that's what we had requested 3 times at least from the minute we walked in the door. He would show no ownership or professionality and would not give us any type of a refund. He directly lied to us and filled out an Express label knowing we had said we wanted FedEx Ground multiple times. He said it was our fault!!!!!!!
I use this place often I send and recive faxes. Send overnight pkgs and more. Max is always helpful. They always seem knowledgeable as to shipping options (of which there are usually several) and i highly recommend them I am heading there shortly to pick up some faxes they are holding for me. My only criticism is that they are not open past 5:30 pm