677 Spartanburg Hwy, Hendersonville, NC 28792
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Max is the owner. He lied to us and misled us, costing me $62. I asked for my shipment to go the cheapest GROUND by Fedex. He said it would and filled out the label himself. We found out after I left the store that he used a FedEx Express label. It was not sent GROUND as requested as he said it would. The shipment by GROUND, as requested, would have cost $15.77. But because HE filled out the incorrect label, we're being charged $62. We went back to Max, who became very unprofessional and rude to us. He said if you had wanted Fedex GROUND, I would have to send you to a FedEx store. We told him that's what we had requested 3 times at least from the minute we walked in the door. He would show no ownership or professionality and would not give us any type of a refund. He directly lied to us and filled out an Express label knowing we had said we wanted FedEx Ground multiple times. He said it was our fault!!!!!!!
I use this place often I send and recive faxes. Send overnight pkgs and more. Max is always helpful. They always seem knowledgeable as to shipping options (of which there are usually several) and i highly recommend them
I am heading there shortly to pick up some faxes they are holding for me.
My only criticism is that they are not open past 5:30 pm
11/05/2008Provided by Citysearch -
I went to this store to send a package by UPS. The clerk named Ashley convinced us to send it USPS and now a birthday present worth well over $200 is gone. She never told us that we couldn't track the package and she assured us this was the best way to send it. If you care about your things never se this company, they will rip you off. I talked with the manager and he was billergerent . Makes you wonder what they do with packages you can't track. I would highly recommend to never send anything by this company.