This is the second time in less than 6 months they've raised the buffet price a dollar each time. Not only that but they have removed several items off their Buffet line that where are my favorite . I don't understand why we are paying more if you are giving us less plus I watch some employees not wash their hands and touch several different items on the line and add old food to new food that is disgusting.Also in the morning there is a tall slender woman that works in the Omelette station that is very rude I don't think she should working with customers at all because she clearly does not appreciate having job security... I work in food and that's not how it's supposed to go you guys need to step up your game because there's several other places to eat especially here in Henderson that actually take food quality and consideration of guess and the health of their customers and their wallets..
441 Astaire StHenderson, NV 89014
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This hotel is a great location if you want a quiet room that is not to far from the strip. We stayed Monday through Friday and didn't experience any problems. The travel time to the strip/airport is about 15 minutes (and only about 20 minutes during rush hour). The trip to Hoover Dam is only about an hour. There are many restaurants close by.
The hotel room is large and for $29 a day, it is unbeatable. It is clean and quiet. The buffet is inexpensive and have a lot of stuffs to choose from. The staffs are friendly. I haven't tried the oyster bar but this hotel is the same chain as Palace Station Hotel that has the same oyster bar restaurant. However, the one here is much bigger so there is no waiting in line.
Kinda Dumpy - cheap, though.
Had a awesome time celebrating a friends wedding . I definetly recommend this venue . very friendly staff . Thanks for a great memory.
My husband and I had our wedding and reception here in June and we couldn't be happier! The venue is gorgeous inside and out. From elegant columns inside to the waterfalls outside I loved it all. From start to finish our coordinator was very helpful and professional and did not miss a thing. Mara was always available to answer any questions or help us with our decisions throughout the planning process. The package they offered us had everything we needed so we did not have to look for outside vendors or stress about the hassle of finding reputable people. The guests had a great time and complimented the delicious food. From DJ to our cake all was included, in our package. I would recommend this place to any couple looking for a wedding venue.
I bought this as a gift for a family member last weekend and I got it at a groupon rate (which I was told was worth it-but would not have been worth the regular price). I told the lady on the phone when making the reservation the whole story of what I was doing and then when my cousin got there to checkin there was a huge ordeal and they had me on the phone twice (from another state) telling me I had to do this and that and they had to "see me click on the groupon to redeem it" and the man on the phone had the nerve to tell me "there is no need for an attitude" when I was upset that they hadn't told me all of this when I made the reservation. It was embarrassing and unprofessional and for the amount of money you pay (even for the groupon price) I would suggest to take your business elsewhere!
Terrace is Beautiful and the best banquet hall in Las Vegas
I have been to a lot of best westerns and enjoyed my stay. If you are looking at the other reviews on here please ignore them. They haven't been in recently and what ever they experienced was not true to how the hotel is at the present. I will break down my bad experience for you now so hopefully you don't have to go through it. We checked in and the place smelled like urine. We were unsure at first and thought it might be the cleaning products. Then we got to our room and it smelled so bad we were just about choking!! The windows did not open so we couldn't get any fresh air. So we went outside and handled our business for the day then we came back to use the pool which was advertised as heated but it felt ice cold so we decided to just sit outside. Then a huge bus full of teens that were in town for a soccer game invaded the hotel. They stomped, screamed, yelled, laughed, and talked as loud as possible on every floor. The hotel staff acted as if nothing was happening and didn't even try to calm them. They had to know a group of that size was coming in advanced but they didn't bother to strategically place them segregated from other guests, NOPE they just put them right around us on several floors. At 11:00 pm we knew sleep was not possible so we checked out. We asked for our money back because we didn't sleep they said no just go to a different room and we said no we want out and they said ok but you have to pay FULL PRICE!! They didn't offer for a manager we had to ask and then they said he was not in so we would have to call him. We called twice and he didn't answer the third call he finally did which was a couple days later!! He said 50 percent of our money back was fair even though we shelled out over a hundred bucks to stay there and had to switch hotels in the middle of the night because they couldn't handle business the right way. We said no and he said if we didn't like how he handled business that we could call the corporation because he is in charge and was not going to do anything else. He was super COLD. I contacted corporation and they offered me 45 bucks toward my next best western stay but i didn't want another stay after that. I had to contact their supervisors and they said they would cut me a check for 45 bucks instead along with the regular managers 50 percent back which would just about be my full money back. The negotiating to get it all took me a couple days and was terrible! DO NOT STAY HERE!!! GO TO COMFORT INN!!! We went there in the middle of the night and they felt so bad they gave us the maximum discount on our entire stay!!!
Don't stay. too many other choices. we were in a non-smoking room but the room next to ours apparently was a smoking room. you could literally see the smoke coming thru the wide gap in the adjoining door between the rooms. it was like being in a smokey bar. i stuffed toilet paper and tissue in the door, all four sides and that helped a little but you could still smell it as though you were sitting in the room with them. it was really bad. the cafe in the hotel we ate at was dirty and we had to get up and leave, the night before we tried to eat in one of their other restaurants for supper and had the same experience, filthy tables and floors and sticky menus. I hope they clean things up. there really is not reason for this.