I wanted to buy a cover for my nook. Walked in and went to the nook counter. Someone behind me from a cash register asked if I had a question about a nook. Couldn't bother to come over and see if they could wait on me. I said I wanted to buy a cover. Still not really interested in helping me much. Said they only had one. I had to ask if I could see it before they came over to the nook counter. Very unfriendly--not interested in me as a customer.
I would like to send my deepest gratitude to the managers and staffs working at this shop. You are definitely a great help to many, specially this coming holiday season.
TERRIBLE SERVICE AND HORRIBLE RETURNS. DEHYDRATED SPINES ON THEIR BOOKS, CAUSING THEM TO BREAK. (they must store their books improperly)After getting half way through a book, it broke. All at once. So I took it in for a return.... the pages are in good condition, I did not take it in the water, or have it under any duress. This paperback book is completely falling apart. The cover is completely off the book, and the book itself split in 3 pieces. The spine is clearly dehydrated. The day this book broke, I took it in to just get a replacement, not a refund, just replaced, so I could continue to read it. I was told I was 4 DAYS outside of my return policy, The checker said it shouldn't be a problem but she needed to check. The manager said she could not take it. This Manager has worked for the company for 18 years, as she expressively told me. Her name is Kathleen.I was stunned by the abrupt manner in which she dealt with me. The manager was rude, short and clipped with me. She was almost looking for a fight, which stunned me. She was unhelpful, and was telling me it was my fault.... of the thousands of books I've read, never in my entire life have I ever seen a book fall apart like this. I am outside of my 15 days because I bought 2 books at that time, in a series. I cant read 900+ pages of 2 books in 15 days. They could see that on my account.How I was treated in store was unbelievable. I will not shop at any barnes and noble. Their lack of customer care was appalling. I will find somewhere else to purchase books. I also called, seeing if we could do anything and the manager was awful on the phone, she actually said "if you had a receipt maybe it would be different..." I told her I DID have a receipt, and had told the cashier that. Then, she hung up on me.