66 E Basic Rd, Henderson, NV 89015
Duaine's Automotive, Inc.
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TOTAL RIP OFF! Took car in 3 times to fix electrical problem, spent over $1,000, and it was never fixed. The 3rd time, the car broke down on the way home and I spent 3 hours in 115 degree weather waiting for tow truck. Had it towed to Aloha and it was fixed right away and no problems. I talked to the guy at Aloha and he said he used to work at Duaines. I guess the good mechanics are all gone from Duaines and now they just have the dregs working there. To spend that much money to not have it fixed, and having the car towed several times, Duaines doesn't give a ratzazz. They don't care if your car is fixed or not, and seemed bothered that you keep coming back with the same problem. Stay away. I think they are coasting on their past cred.
Our truck broke down last night and I found Duaine's Automotive through a google search this morning. Not only was Bob willing to get us a quote as fast as possible, he was able to have the repairs done the same day. The issue ended up being minor but the fact that he squeezed us in to get the vehicle back to us same day was very impressive. Not a lot of businesses do that. Bob called to tell us the issue and since we needed our brakes replaced we asked him if he could do those while he had the truck and it was no problem. The price was very fair and the work was great. We will definitely be using Duaine's Automotive again and again. I don't write reviews very often but I felt they deserved for people to know what great they are.
I have been going to Duaine's for over 4 years. If there is problem after service they are prompt to fix it. But that happens rarely. I compared their prices before the first time I took my car in, and they were little less than some of the chains. I enjoy being able to support the small business owners in our community with getting excellent service. Bob has always been honest with me, he tells me when a problem needs to go to dealer.....unlike some who would charge for something that is not in there realm. I am going to take my car there again tomorrow, considering the last post I will let you know.
In all honestly, I am completely disappointed. My family and I own 4 cars to our household, and had been taking all of our vehicles for repairs here for the last two years. I'm not sure what has happned, but this year we noticed the cost of repairs seemed to be high. After spending over $2000 in the last month on two of our vehicles here, we decided to do some research. First, we found out that Duaine's automotive claims to put in parts the customer brings in, when we asked owner "Bob" to put in a part we bought locally because the cost of his part was more than double what we found, he said no, he "wouldn't trust it to do the work." Hmmmm. Then we researched some more and found that he was doubling his prices in other parts he had replaced in our vehicles over a nine month spread. Also, claiming to be working 4 hours labor on a simple job and most mechanics state should have only taken 2 hours labor MAX. That means he doubled his service bill on several occasions over the last nine month span. Not sure if hard economical times has affected the honesty and reliability of this place, but definitely though everyone should know. This is very disappointing since we were so comfortable with Duaine's over the last two years and thought everything was great. But then all of this starts happening. It sucks!