I came in a while ago to receive a cut and all over color and though I thought maybe eventually I would forget about the horrid service I received and move on; I cant! When I walked in the front desk was gorgeous and I was very excited to see what was behind their wall...The rest of the decor was useless. Bright blue and black..EVERYWHERE. I felt like I was in a teenagers dream house. Next it seemed like the girls who were doing hair around where I was did NOT want to be there. They complained to their customers and just left much to be desired. Moving on the the gal who cut and colored my hair. What a nightmare!!! She had just started there a few weeks ago and already had a horrible attitude! She commented on my wedding ring and immediately began to tell me how she thought that marriage was a worthless idea and only for people with no brains. I was so offended I would have walked out right then if I didn't already have some foils in my hair. I tried to sympathize with her supposing maybe she just had some bad experiences in her past but it was just too much! There was no end or boundary to her complaining. Next I specifically told her, i want to be MORE blonde by the time I leave here...by the time I left it looked as if she hadn't done anything! I still had my roots! After my hair was colored and she asked me how I wanted it styled I told her "I DO NOT LIKE MY HAIR CURLED. I WANT IT STRAIGHT". She proceeded to make fun of my choice and do what SHE WANTED instead. She blow dryed my hair with a round brush and curled it. After it was done I told her I wanted it straightened and she rolled her eyes at me and sighed heavily. I was SO MAD. I can't believe I paid almost $200 to have such a horrible experience. I have never met a hair dresser who was so unhappy, so unprofessional and such a crappy listener. Usually when I come to a salon I want to be pampered; after all it's expensive! I don't want to spend the entire time listening to my hair dressers complaints about the world around her and walk out in the worst mood. From within the first 5 minutes I just wanted to leave. There was dust and hair everywhere on the floors, the mirrors and around the chairs. The people were rude and cold. My hairstylist was ATROCIOUS. I have NEVER received such horrible customer service IN MY LIFE.I will NEVER, EVER come back to Aqua Hair Salon.
I went to this place for over a year. Last person to cut my hair was Rhonda, will not let it happen again
Never thought I'd say this about a chain hair salon however, Jess is the BEST hairstylist in this town. I would recommend anyone looking to get their hair styled needs to see her!
I have been going to this location exclusively for at least 2 years now. I get such GREAT haircuts that people have had me go with them so the stylists can see what they want their hair cut like. She (if I tell you here name she'll always be busy and not have time for me!) -- OK, her name is Dona and she is the best. She must have a superior memory because once she has cut your hair, even considering how many people she sees, she'll remember how she cut it the last time!The shop has always been very clean, they work like a team. Everyone is very friendly. Never once have I had bad service, bad haircut, nobody has ever been rude to me. I will not go anywhere else. I don't know what I'll do if she quits or if I move out of the area.If I could give them a TEN STAR (or more!) I'd do it in a heartbeat without any reservation. You can pay more but why?????