Anthony deleted baby videos from my phone without permission so that he could go home for the night. This was for a promotion in which we had to relinquish our old phones, and I had problems when I tried to back up my videos at home. Jorge (who was wonderful) assured me that Sprint would help with transferring my files.We were having technical issues up until the store closed. Anthony stepped in, sorted my videos in order from largest to smallest, and told me to start deleting. I clearly said that I didn't want to delete the largest files, and started looking for other videos to delete. Meanwhile, he made an unprofessional personal phone call and complained that he had to stay late because Jorge didn't transfer the files correctly. Firstly, Jorge did nothing wrong. Secondly, way to throw someone under the bus.After Anthony told the person they better not have finished his Vodka, and to get him some Jack-in-the-Box, he asked to check the status of my deletions. But, the issue kept happening. So, I wanted to keep my old phone for about $225, but before I could tell him, Anthony very deliberately deleted the larger videos without a word. Those memories are now gone.A couple of weeks later, I went to the store again due to the promotion. Anthony wasn't there, but I explained what he did. The Representative agreed that it was horrible, wrote down my phone number, and said that they would make things right. I never received a phone call.I regret ever stepping foot in this store.
Dont go here whatever you do.Clerk tells lies in order to sell a phone.Rude idiots. Very bad costly mistake going to this hole in the wall. Go anywhere else.
Very great deals and offers. Thank you for the great service :)
DON'T EVER GO HERE!!! For one every phone number they have for locations is either disconnected or sends you to a fax number. I activated a phone for my Dad at the store on Boulder & Trop. on Aug. 9th 2013. I paid $39 for one month service, He missed payment the next month and of coarse the phone got turned off. So on Sept. 29th I went into the store and told the kid behind the counter what had happened, he said no problem, he could reactivate my phone of coarse for $39 plus $4 late fee. Ten days later the phone got shut off so I went there to find out what happened and the (KID) whose the manager told me that they don't change the dates the payments are due and since I originally got it on the 9th my due date is the 9th. Have you ever heard such nonsense. I told the kid when I reactivated the account the due date should have changed to that date, he looked at me like I was speaking French. I was told by so many people that Cricket was a RIP OFF!!! and they are right. Pay for the $50 phone cards at Walmart, might be a little more but so less problems