Bought AppleCare+ from this store with an iPhone 7. They set up and registered everything at this location.Flash forward 3 months to when I came to get it replaced today under its warranty and for inexplicable reasons their own computers were unable to initiate the AppleCare return. I was at the store for two hours before they were able to arrive at the lack of a result.They could verify I purchased it, and that it had AppleCare that was properly registered on Apple's websites. However, their own computers were unable to find it. They literally could do nothing for me. They had to give me a support ticket where they said it will take up to 48 hours before they can even INITIATE the order of my new phone. I don't have anything bad to say about the employees. Kyler was as helpful as his job title allowed him to be. However, I talked to every boss in the store above him and it was immediately clear that management is poor at this store and customer service is not a priority. Nobody had any ideas whatsoever of how to make my experience better or how to find a workaround for their own internal issues. I even asked to buy a new phone if they could wave the re-stocking fee when I returned it in two days when they are finally about to initiate my AppleCare replacement order. Nope. Basically, I paid them for a service that they couldn't provide. They couldn't even tell me why they weren't able to provide it other then "we don't know" and told me to go to Apple or wait up to 2 days for them to contact with me with a possible resolve.Extremely frustrated. I feel like I was falsely advertised to and thrown to the curb when they couldn't figure what was going on. All after spending over $4k in this very store over the last two months.Correct me if I'm wrong, but isn't selling a service that you can't provide called fraud?
When my husband and I moved to Henderson, we didn't bring much in the way of furniture and decorations, deciding to start fresh. Almost everything we have in our new home is furnished and decorated with RC Willey merchandise - over a year of shopping. One great thing is if you pay a nominal fee, you get free shipping for a year. There were a few times we had to return items - returns were very easy. They also have great electronic and appliance areas. We purchased items from those departments also. My favorite furniture/appliance store in the whole Las Vegas valley. They always have great specials and giveaways. They have another store in Las Vegas.
On Friday 05/26/2016, I received a coupon from RCWilley, including "Free First Aid Kit" + "$50.00 off of any purchase $499.99 or Higher", + ...On Saturday 05/20/2016, I went there and at the end of my browsing, asked for "Free First Aid Kit". The lady in charge said "We've run out of that, I'm sorry!On Saturday 05/28/2016, I went there again and asked for "Free First Aid Kit". The lady in charge said "We've run out of that, I'm sorry!!!
every time i make a payment thay gave me this receipt that barely see any thing.cheap poor presentation
Have purchased items for several years for our home and our childrens homes. We just recently purchased a new home in Henderson, closer to the store and just purchased a 65" smart TV, bedroom set, floor standing bookshelf, desk leather/chrome chair, patio furniture set, dresser for another bedroom, wall decor items, LG washer and dryer, Samsung French Doors Refridge, Trash compactor, water softner, family room couch and 2 side chairs, glass/chrome coffe table all for the new house. Prices were great and were able to 'work some deals' on a few items. My daughter just bought a house and she is also shopping at RC Wileys for almost the same items we just got.. Friendly slaes people and no high sales pressure. They take the time with the jcustoner and no rush job. Very helpful to recommend.
Everyone was super helpful! Went back on four separate trips since buying my house because they had the best furniture. Also bought a mattress from them too. Each time has been great. :)
Pacific Sales & Best Buy have separate management, which I discovered while purchasing a $2200 frig for a major kitchen renovation. Aside from beating ALL other online and brick&mortar prices, delivery was exactly when promised. At the Marks St store, Beth was very helpful and made the buying experience very pleasant