A notary public is required to refuse to notarize in cases where the signer doesn't meet certain qualifications for notarization. This would be the case if the signer isn't physically present for notarization, or if the signer cannot be properly identified. A notary must also refuse to notarize if the document doesn't meet certain qualifications. This would be the case if a document has missing pages or blank spaces that haven't been completed by the signer. A notary can also refuse to sign if there is a suspicion that the document is false or illegal, or if the signer refuses to pay the required fee.
However, a notary public cannot refuse to notarize based on bias regarding the signer’s nationality, religion, race, age, sexual preference, lifestyle, gender, or disabilities.