CCPA

Saved to Favorites

Please contact the business for updated hours/services due to the COVID-19 advisory.

General Info
Pool Concepts by Pete Ordaz Inc South Texas' Premier Custom Pool Builder. ( San Antonio, TX area ). Luxury pools. Pool Concepts by Pete Ordaz Inc was founded in December of 1996 by Pete Ordaz. Pete's idea was to start a company whose product was synonymous with quality. Each Pool Concepts pool is a unique creation of its own, built to insure years of enjoyment with minimum maintenance and operational costs. Focusing on state-of-the-art construction, Pool Concepts uses sophisticated technology and cutting edge equipment to turn ordinary properties into spectacular recreation areas. Pool Concepts is the premier custom pool builder in the San Antonio area. Innovation in design, attention to detail, and dedication to quality sets Pool Concepts apart from all other pool contractors. Using only the best products available for his customers, Pete has grown his company from a small family run operation to the company it is today. With the help of quality employees who strive for customer satisfaction, Pool Concepts will continue to grow and offer quality products to customers for years to come. The Construction Process Our swimming pool is an integral part of the architecture of your home. It should appropriately reflect your pride of ownership, represent your lifestyle, and should be uniquely creative in its design, elevations and presentation. It should graciously attract and accommodate large gatherings of friends and family, as well as provide endless possibilities for quiet and private romantic evenings. Pool Concepts will work diligently with you to satisfy your expectations of what a quality pool construction company should be. Our Services Quality Expectations When you explore a Pool Concepts pool you will receive: A complimentary in-house pool estimate Complete cost breakdown in writing no surprises Total construction service that will deliver a complete project to you, fun-filled and worry free Pools built within a guaranteed time frame 100% Gunite Construction Lifetime Structural Warranty Supervision by experienced, full-time management personnel Competitive pricing Maintaining your investment To keep your pool beautiful year-round there are some simple maintenance steps to ensure smooth operation. Click on the Maintenance button at http: //www.pool-concepts.com and then click on Steps for Maintenance to open a printable pdf document that provides detailed steps in maintaining your pool for a lifetime of enjoyment. Contact us Pool Concepts by Pete Ordaz Inc tim-c@pool-concepts.com Address: 12340 Bandera Rd #104, TX 78023 Helotes ( Near San Antonio, TX. ) Contact us: ( 210 ) 695-5111 Fax Contact: ( 210 ) 695-3310
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Services/Products
  • Pool Equipment
Brands
Pentair Pool Products
Payment method
visa, check, cash, master card
Neighborhood
Northwest Side
Accreditation

BBB

Categories
Swimming Pool Construction, Building Specialties, Swimming Pool Dealers, Swimming Pool Designing & Consulting, Swimming Pool Equipment & Supplies, Swimming Pool Repair & Service
Other Information

Wheelchair Accessible: Yes

Banner

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

Vincent M.

12/06/2017

Overall
Expertise
Professionalism
Selection

Great people good company and great service.
Honest, reliable, dependable, and couldn’t be happier.

Review ImageReview Image
Sara F.

04/28/2017

Overall
Expertise
Professionalism
Selection

I can't say how grateful I am, Ryan from pool conceps was all booked, he understood my problem and guided me to try get my pump running so my water didn't get green, not only whst he told me worked, he took the time to of his busy schedule after a few days to check everything was running correctly. Last year I had to call several other companies for different issues with my pool, and nobody has been as helpful as Ryan, everyone wanted to sell me different pumps, services and nothing really helping. A neighbor recommended Ryan telling me he was really honest which is what we are missing these days on the services we try to get. Thank you very much, Ryan hope I don't have any other problem but if I do for sure it will be you and your company the first ones I will call

Review Image
Marc V.

06/17/2016

Overall
Expertise
Professionalism
Selection

Pool Concepts was amazing. I've worked Air Force construction for over 20 years so know the difference. Did a ton of research and received full designs from San Antonio's Big 4 pool contractors. Pool Concepts had the best design, most competitive pricing and an outstanding construction crew that was responsive throughout the entire process. George is an incredible designer that masterfully solved some significant elevation challenges we had and Dre the construction site lead was always on top of it, responded immediately to questions and always followed up. After 2 months of using the pool I have to say from design to construction to using it, everything went flawless. Would recommend Pool Concepts over any of the Big 4 Pool Contractors in San Antonio! -Marc

Review ImageReview ImageReview Image
gmjoli

08/26/2013

Overall
Never return calls

I called on two different occasions about having my pool renovated and never once got a phone call returned. If they weren't interested a courtesy call would have been appreciated. Meanwhile I've heard similar stories from friends and neighbors in the area.

Makes you wonder; if you can't get a hold of them before they've earned your business, imagine what it would be like once they have your money?

tknief

08/20/2013

Overall

We had many decisions to make when building a pool, but after it was all said and done, we picked Pool Concepts...and I'm so glad we did. From the beginning to the end, they were extremely professional. From our sales consultant, Jason, to our site manager, Dre, the whole process was pleasant. My family and I truly enjoy our pool and if we had to do it all over again, we would for sure have Pool Concepts build our pool. Thanks guys!!!

etheld

08/14/2013

Overall

We met with 5 companies when we decided to build a pool. We narrowed our choices down to two—Pool Concepts and a one-man company in the Canyon Springs area. Tommy at Pool Concepts had come up with a wonderful design and it was a difficult decision. We chose the other company—and came to regret it very much. Our builder made many promises about dates things would be done, but seldom was able to follow through. He went out of town in the middle of our build but didn't let us know. He ignored many emails, phone calls, and texts. But when it was a pay day, he was at our door to collect his checks. This company was so frustrating to deal with. We are still trying to get things finished and fixed. I could go on and on but I think you get the point.



Had we gone with Pool Concepts, we truly believe we would not have had to deal with many of these stresses and frustrations. Here’s why—there is always someone to answer the phone when you call Pool Concepts—a real person! If someone decides to go out of town in the middle of a job, there are others to turn to. Pool Concepts has wonderful ratings on Angie’s List and on BBB as well as Google, etc. They build a lot of pools and have for a long time. Don’t make our mistake and wish you hadn’t spent your money with this less-experienced operation. Choose Pool Concepts and get the benefit of a great company.

mewilbur

08/05/2013

Overall

Pool Concepts is an excellent pool builder in San Antonio. They designed and built a custom pool for us with several unique features including a waterfall, flowing pots, and installation of 6 turtle mosaics. Their design capabilities are second to none and they were able to take our desires and turn them into reality. They constructed a pool deck along with a fire pit as an added feature. Their construction quality is exceptional and customer service is superb. We have and will continue to recommend Pool Concepts to our family, friends and anyone else building a pool.

genazn

05/02/2013

Overall
Pool Concepts review - highly ...

Pool Concepts review - highly recommend



Pool Concepts built our pool in the fall of 2001. It was a great experience. Start to finish, the pool was completed in less than a month. Our back yard wasn’t huge and we wanted a lot of features—waterfall, benches, plus a deep end of at least 6 feet—a tall order! Pete’s design delivered everything we wanted and really took into account the other features of our yard, trees, etc.

Why am I writing this review now, in 2013? Because we had an experience this week that really attests to the quality of a Pool Concepts pool and the materials and equipment they use. I guess we weren’t paying close attention at “pool school” and completely missed the part about taking the DE filter apart once or twice a year and cleaning the filter grids. So for the last TWELVE YEARS, we haven’t touched the thing! We started noticing what looked like DE sitting on the steps and benches, what I now know is called blow back. We called Pool Concepts and spoke to Ryan Ordaz. He couldn’t believe we had never cleaned that filter!! He sent a repair person out THAT SAME DAY, who replaced those filter grids in about 30 minutes. He also couldn’t believe that the filter had functioned so well for so long. The pool is beautiful and sparkling once more.

We are getting ready to build a house and will be calling Pool Concepts to build our next pool. Whoever buys our current home will, I’m sure, enjoy our pool as much as we have. Great designs, workmanship, and customer service. Two thumbs WAY UP.

samanthajk1

04/30/2013

Overall

Pool Concepts is by far the best pool construction company in San Antonio! From the day we walked into the office unitl the day my kids were swimming in a beautiful new pool, they were professional, friendly and honest.



We found their quality of work to be exceptional. They spent time with us in the design phase and offered advice as well as listened to our concerns and ideas. The fly-through 3D rendering was extremely helpful in understanding what the final project would look like.



Even after they had all the money for the pool, they quickly addressed any issues, they were friendly and helpful. They even helped me move an 800+ lb hottub to the pad they had built for it months later.



We did our homework and met with several other high profile pool companies. The other companies were less than helpful, extremely expensive and in some cases just dishonest. Anyone even thinking of building a pool needs to go see Pool Concepts.

Overall

My name is Levi Rodgers and I had a Pool Concepts Pool built in my backyard, and I am a Retired Army Officer and a San Antonio area Real Estate Professional. My family decided to get a Swimming Pool for my family’s home in the San Antonio area because of the crazy San Antonio heat and due to my injuries I received in Afghanistan in 2009, it is hard for me to exercise with anything that requires impact…. So I needed to design a pool that fit my needs as well as the needs of a lot of our family friends who are also Disabled Veterans.



THEN CAME POOL CONCEPTS BY PETE ORDAZ….!



The salesperson Jason Ordaz , who is Pete Ordaz’s son did a great job…. First of all, when I told them I was a Disabled Veteran, the entire staff at Pool Concepts was there to support me and help me out. I have a lot of friends that are in wheel chairs or prosthetics and I wanted a design that would facilitate them as well when they are over with their kids and so forth. Pool Concepts was excellent every step of the way, period.



One of the main factors that I chose Pool Concepts is that they build a CUSTOM Pool that is very high end; I am so very impressed by the pool… there is an amazing Beach entry, Rock Waterfall, and amazing Waterslide made out of gunite that is incorporated into the pool. They brought in one of the states most sought after concrete specialists to do my slide and it turned out FABULOUS…! We have several friends that live in much higher end communities than we do that have used Pool Concepts. Pool Concepts is building pools in all of the higher end communities in San Antonio, and they are doing so without forgetting about building pools for guys like me and my family…. They made this pool very special for us.



Another reason that we made the decision to go with Pool Concepts, By Pete Ordaz is because of the demonstrated customer service and willingness to earn my business. They answered my calls and responded to my inquiries. They even sent me through a Pool School to teach me how to maintain my beautiful pool.

Unlike many of the competitors, Pool Concepts does not up charge you for extra digging charges. If they hit a ton of rock and have to dig for five days, it is what it is… you pay nothing extra. That was pretty cool, because we live on a ton of limestone…!

Bottom line, any project of the magnitude of a pool project is going to have some questions or concerns, its how those questions or concerns are handled is what matters. Pool Concepts treated me right from the get go and I am glad that we chose them.



In closing…I cannot say enough good things about Pool Concepts by Pete Ordaz... They are a Family Owned and Operated business that really care about their customers and build an amazing product. Additionally, all of the crews that were out here working to build my pool were very respectful, courteous, and amazing at their individual trades…

On a Professional Level, as a Real Estate Professional, I deal with a lot of home sales in the San Antonio area and I have and continue to recommend to all of my clients that are building pools or remodeling their existing pool that Pool Concepts, By Pete Ordaz is going to make their dollar go further in the end and they will get more bang for the buck. In my professional opinion, If you are going to build a pool, build one with a company that will build you a pool that will help your home sell in the future….not one that will hinder the sale. Pool Concepts Cares, They really do…! It was a very pleasurable and memorable experience….!



Thank you to the Ordaz Family and May God Bless you all....! If there is anyone out there that would like to ask me any more questions about my pool experience with Pool Concepts, please feel free to reach out to me at the below listed contact info:



Levi Rodgers

210-784-6585 (Call or Text)

BuyVet@Gmail.com

Overall
. Pool Concepts went way beyon...

. Pool Concepts went way beyond my expectations.They worked with me to build a pool that fit my back yard and I absolutely love. The go above and beyond what other pool company's would do to make you happy.

littlenick

03/19/2012

Overall
I'm am still a few months out ...

I'm am still a few months out before I can secure the financing of my pool, but I can say this company has the most wonderful employees and excellent customer service. The show room is beautiful, as are their designs. It is obvious this family would take great care of their clients. I'm looking forward to doing business with them.

MYork

06/13/2011

Provided by Citysearch - 
Overall
Best Pool Contractor in San Antonio

I was on a limited budget and had a ""tricky"" backyard as well. Pool Concepts went way beyond my expectations and way beyond what other pool contractors would do. To say they worked with me does not describe the lengths to which they went to make me happy.

I researched nearly every pool contractor in SA. I got quotes from several. No one, and I mean NO ONE, was willing to do what Pool Concepts will do for you. In addition, they guarantee the equipment for 5 years and the pool for life. The others only guarantee the equipment for 3 and no one guarantees the pool for life. Keith Zars even charges you a ""annual maintenance fee"" to guarantee the equipment and pool!

A pool is a huge expense. You must do your research, and when you do, you will find Pool Concepts to be the best in SA. Bar none!

Call Jason Ordaz, the owner's son, (210)695-5111, for a professional estimate and very detailed, computerized rendering of your future pool. I have no regrets and will recommend them to everyone I know in SA.
Martha York

ryano1981

11/23/2010

Provided by Citysearch - 
Overall
New Address for Pool Concepts

This is Ryan at Pool Concepts: Our new address is 12340 Bandera Rd Suite 106
Helotes, TX 78023.
Hopefully our address will update shortly on this website.... Thanks

D Wilshire

08/30/2010

Provided by Citysearch - 
Overall
Pool Concepts by Pete Ordaz

I am writing this to anyone looking to put in a new in-ground custom pool. Against my better judgment, I made the mistake of going with a cheaper BID and did not ultimately choose Pool Concepts. I have seen the work done by Pool Concepts at many of my friend’s homes and now regret not paying a little extra for the quality and excellent personal service touch that the Ordaz family brings to the table. The bottom line, they build a QUALITY product for a competitive price. During the build phase of my existing pool, I could not get straight answers or timely returned phone calls from the company I had contracted with... One day I called into Pool Concepts and asked to speak with Jason or Pete. Within a few hours, they both had returned my phone call and helped me understand some of the things going on with the construction of my pool. They had already lost the pool bid and had no reason to invest their time with us...however, they did and this is a testament to their quality run family business. They are looking to help customers for the long run, not for a simple sale of a single pool. My recommendation is, Get a design you like and lots of quotes from reputable custom builders in San Antonio, then make sure Pool Concepts is strongly considered as a front runner !

Tim in NB

08/27/2010

Provided by Citysearch - 
Overall
Pool Concepts is GREAT!

Our pool is finished and we took our first swim last night. Pool Concepts did a great job and listened to what we wanted and then designed a pool that fits perfectly into our backyard. We are going to get many, many years of great fun and memories because of our new pool and we thank Pool Concepts for that. We were confident from the start that they would do a great job because of their attention to detail and they lived up to our expectations. The process of installing the pool was a big one and we had no idea of the work that would have to go into it. We know that our soil type was a little unexpected but we knew that by choosing Pool Concepts we had nothing to worry about and were very confident that they would do what was needed to make sure we don’t have any issues, and we were not disappointed. Working with Pool Concepts has been a great experience and we will refer them to anyone that we know that may be thinking about installing a pool.

We are very happy Pool Concepts customers and will tell as many people as we can that “life just got a little better, with Pool Concepts”.

Renee3222

07/30/2010

Provided by Citysearch - 
Overall
Pool Concepts...great! HRA Lanscaping and Irrigation...BAD!

First off, let me say that I love my pool. Its been in for a while now and its been great and very easy to maintain. While the pool was going in the communication between us and the crew was rough. I feel like if I'm spending a great deal amount towards a project that I should not be the one constantly calling to find out why no one was here and what is happening with the pool. We had a few bumps in the road along the way, but they mostly got worked out the way we wanted. So I would definatley recommend Pool Concepts. However, Pool Concepts recommends using HRA Landscape & Irrigation which was a HUGE mistake! They made the rest of the pool experience just horrible. They tell you a good story and say all the right things, but trust me they will follow through with none of the things they promised. When they do finally show up, the work is crap. Nothing is ever done they way its suppose to be and after talking and trying to get them to do the work right(weeks and weeks), we finally gave up and just finished the work ourselves. We lost $ in the deal with them so please do yourself a favor and DO NOT hire HRA Landscape & Irrigation.

MPul

06/28/2010

Provided by Citysearch - 
Overall
Pete and crew were GREAT

We could not be happier with our Pool Concepts pool, just finished about 2 weeks ago. Pete and all his crews were exemplary, and our pool is stunning. All cost was explained up front, no surprises. The construction and attention to detail was meticulous - from design planning to completion. Pete came out and was not happy with a minor drainage issue on one side of the decking, and made his guys dig it out and put another drain in (no charge). They even put the construction fence back up and down a couple of times DAILY so I could let my dogs out to do their business.

Our pool is freaking gorgeous. I'm not sure who that previous reviewer was, but he must be thinking of an entirely different company. Pool Concepts rocks.

vlksatx

07/02/2009

Overall
Horrible experience

We contracted Pool Concepts to build our pool. They began okay and in the beginning tried to make things work. The plaster is not good, the grotto leaks, did not install dimmer on grotto as promised. Ruined fence and refused to repair. Don't get me wrong they did their "fix" but what a joke. Bottom line unless you want a screw job don't use them. They are by far the slimmiest bunch I have ever met. They lie, lie, lie, lie and more lies. They pretty don't care. RUN FAST from these people!

claimed iconBusiness Response03/14/2012

So sorry you feel this way about our company. I encourage you to call me directly regarding your allegations. You can see from other reviews that your experience is unique. I would like to see if anything can be done to make it right. (210) 695-5111

This listing has been claimed by a business representative.
vlk

07/02/2009

Provided by Citysearch - 
Overall
Horrible Experience

We contracted Pool Concepts to build our pool. They began okay and in the beginning tried to make things work. The plaster is not good, the grotto leaks, did not install dimmer on grotto as promised. Ruined fence and refused to repair. Don't get me wrong they did their ""fix"" but what a joke. Bottom line unless you want a screw job don't use them. They are by far the slimmiest bunch I have ever met. They lie, lie, lie, lie and more lies.