Hill Country Animal Hospital
12410 Bandera Rd, Helotes, TX 78023
Phone: (210) 695-4919
Fax Number: (210) 695-4919
Specialties: Exotics, Pocket Pets, Internal Medicine, Small Animals
My dog recently had surgery and a dental cleaning and the staff and vets took such great care of her. I was pleasantly surprised that the office called several times to check on her. I am so glad that we chose Hill Country Animal Hospital for my pet's care. Keep up the great job and thanks for everything.
see original review-http://ureview.posterous.com/keep-up-the-great-job-and-thanks-for-everythi
I am very sorry for the unacceptable service you experienced. As we previously discussed with you, this is not the level of service we strive to provide, and though we recognize it is not your problem, unfortunately we were having a difficult transition to a new electronic medical record software system at the time of your visits. Again, we sincerely apologize for your unfavorable experiences, and if there is anything we can do to make it up to you, or personalize any future veterinary needs you may have, please call and ask for me directly. We pride ourselves in our high level of medicine as well as exceptional customer service. So I assure you, the experiences you describe are not our norm or up to our standards. Sincerely, Lisa Christie, Operations Manager Hill Country Animal Hospital 210-695-4455
02/14/2012Provided by Citysearch -
I am very sorry for the unacceptable service you experienced. As we previously discussed with you, this is not the level of service we strive to provide, and though we recognize it is not your problem, unfortunately we were having a difficult transition to a new electronic medical record software system at the same time of your visits. Again, we sincerely apologize for your unfavorable experiences, and if there is anything we can do to make it up to you, or personalize any future needs you may have, please call and ask for me personally. We pride ourselves on our high level of medicine as well as exceptional customer service. So I assure you, the experiences you describe are not our norm or up to our standards.
Hill Country Animal Hospital
Very disappointing service. We are new to the city and wanted to have this clinic as our regular vet service since they are associated with an adjacent luxury boarding place. We have 3 dogs and have grown accustomed to friendly staff, quick service (being ushered into a treatment room as soon as possible if the dog is barking at others in the waiting room, etc...). We scheduled 2 visits for our dogs. Each time we had to wait 20 to 35 minutes even though the clinic was NOT busy and had empty treatment rooms. The receptionist was loudly chewing gum on the second visit-how tacky. It's too bad for them that they lost out on our business since we board our dogs several times a year, at a cost of upwards of $700 per week. Maybe they'll read this review and learn from it.
02/04/2012Provided by Citysearch -
We are new to the city and wanted to have this clinic as our vet service for our 3 dogs since they are associated with an upscale boarding place just behind them. We use boarding 3 to 4 times a year, which can cost upwards of $700 per week. We are also closely associated with beagle and labrador rescue organizations and have extensive exposure to veterinarians. ....We scheduled 2 vet visits. Each time we had to wait 20 to 30 minutes in the waiting room, even though they were Not busy and they had empty treatment rooms. The 2nd time, our 2 dogs were unusually anxious and barking a lot and even this did not prompt the frontdesk clerks to usher us into a treatment room any quicker. We just got a longer chance to see the frontdesk receptionist smacking her gum. Great. I think that we grew accustomed to the very best of Houston boutique vet clinics and Hill Country clinic comes out looking pale by comparison. We will now take our dogs to a large Hill Country clinic up the road that has been recommended, where the vets are experienced and the frontdesk staff knows to give speedy and cheerful service to minimize the stress on the dogs and their owners.
As a pet owner of 4 cats and 2 dogs life at an animal hospital is part of the norm. I could not have been happier to find Hill Country when our family moved here a few years ago. Not only is it part of the American Animal Hospital Association (a must on my list) it has extended hours (closes at 7pm) and open from 8 to noon on Saturdays. From the front desk staff (who have such a hard job) to the technicians (who are so kind to my barking poodle) to the wonderful doctors who don't seem to mind when I bring in that poodle because she just isn't looking right :) All are hardworking individuals only looking out for and offering the highest standards of care. **Added bonus: the Palms Pet Resort right next door**
I have three small chihuahuas. One of them has multiple ailments. I cannot say enough about how well my pets have been treated at Hill Country Animal Hospital. Since my one chihuahua has numerous problems, I am there quite frequently. I am always happy with the staff and with the doctors. Everyone who works there is very caring and concerned about my pets. Taking my pets to this hospital is worth every dollar that I spend there. I love my dogs and therefore want the best care possible for them.
I have been going to Hill Country Animal Hospital since 2006 when I moved back to Texas. My husband and I have traveled all over the country and been to many veterinary clinics and Hill Country Animal Hospital is definitely at the top of our list! They are always available for whatever we need. We recently had an emergency with our chihuahua on a Saturday morning and even though they were completely booked, they worked us in and he was feeling better in a few hours.
It is a pity that people do not realize that you get what you pay for. Never have I felt like "it was all about the money." They offer more services and go the extra mile for their clients. My dog was able to get acupuncture on that emergency visit which really helped with the flare up he was having from an old neck injury. I would recommend Hill Country Animal Hospital to anyone who is looking for caring, compassionate vets and staff. They treat us like we are a member of their family!
i was not pleased with the staff at this place. the staff are very unfriendly and unwilling to help. they seem to have become one of those businesses that got too big. they used to be all about the animals and care. and this i remember because my parents had been going to them for years. and now after visiting they are all about money and not about caring for the animals. i would not recommend this place to anyone. even my parents have decided to discontinue their services with this company. i was able to get the help from another hospital in helotes who was more about the care of the animal and not the amount of money that they would be getting from me.