Amazing massages!!! Shandell is extremely talented and experienced! Voted Best in Helena for good reason! Massages tailored for each person to range from relaxation to helping alleviate pain from damage and injury. Must try a massage from Shandell!
Traumatic and horrifying. I was verbally assaulted by Shandell Warren, the owner of Ocean Spirit Massage, while on the massage table and for fifteen minutes while leaving after my aborted "massage". I feared for my emotional and physical safety in Shandell’s presence. I was threatened with the "option" of continuing the "massage" or leaving and being charged for cancelling. I hope no one else will ever fall victim to her attacks of misguided anger while in the vulnerable position of being a client on her massage table. Unfortunately, after reading other reviews (too late), I see that they already have. The environment of the office was chaotic and not at all relaxing. Shandell was beyond unprofessional, unethical, and displayed poor judgment and lack of self-control.
I have a long, sad sordid story of woe regarding Ocean Spirit Massage starting with a glitchy online scheduling system, including an ugly encounter with the owner, Shandell, and now continuing with me having to resort to taking legal action to secure a refund for services not rendered. I could share all the details and overwhelm you with a shocking lack of basic customer service but, that's not the point of this review. My purpose in sharing this review is to hopefully save others from having an awful experience similar to mine. The sad fact is that Ocean Spirit Massage, owned and managed by Shandell, is disorganized, dysfunctional, and disrespectful of its customers. If you are interested in professional and courteous service combined with quality massage therapy, do not go to Ocean Spirit. After I shared my story online, I discovered that many others have had similar negative experiences with Shandell. One friend of mine, a lawyer, asserted that Shandell engages in fraudulent billing. My experience with her is, so far, confirming this accusation as she has yet to provide a refund. I wish I had read reviews and gained the feedback of my friends and family before trying to book a massage with Shandell. It would have saved me so much stress. Hopefully this will save you some stress. There are other, more professional and respectful massage therapy establishments in town to choose from.