What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
Lithia in Helena did not have the vehicle I was searching for but they showed me a vehicle including VIN, MSRP etc of one arriving. I purchased that vehicle however when it did actually arrive it was nothing like the one I was shown and bought. It was several thousand cheaper and I refused delivery. They would not honor the actual information I was given when I bought it. This is fraud not only to me but my bank.
Fair treatment and fair prices. Waiting room is clean and technicians are friendly. Try Capitol city.
Regardless if your job is large or small these chaps get it right the first time. The man I bought my Vintage truck from used them and said they were great. They've done several jobs for me now to perfection. If you have a noise you don't like, ask them , it may be important. They prevented my wife's left front wheel from falling off on the highway. I highly recommend them to anyone. Cheers and happy motoring!!
local owner, great service!
Top notch. Service side is ridiculously good to deal with and I have never had a problem. I have bought multiple vehicles from this dealership and NEVER had an issue. I will purchase my next vehicle from them also.
Horrible, horrible used car dealers! First they did not hold the car they said they would. When we went to check it out, it was driving away even after we had a promise that they'd put our name on it. Then, when my family member did buy a used truck from them, they really took advantage of a young person who didn't know much about vehilcles & screwed him royally. All in all, they should be put out of business.
Giving Lithia one star is a far stretch--if zero was an option I would do that. We bought a 2006 duramax two weeks ago from Lithia Dodge in Helena on HWY 12. We were assured that the truck had been gone though and EVERYTHING worked. Well that was a lie. When we bought a camper in Butte and had to pay two dollars to have the towing break replaced (because that didn't work) then towed the camper back to Helena where we broke down outside of Boulder. We called Lithia because we purchased the "so-called" extended warranty with road side assistance for 2,300 dollars. We talked to Dave Cooper and he was going to go "through the back door" to get a rental from Enterprise on a weekend. Apparently you can't get a rental under the warranty on the weekend--didn't read that in the fine print. So we towed it with our insurance (USAA)--Lithia said it was a fuel filter and wanted to charge us 200 dollars--seriously?? Didn't they just go through the truck two weeks ago? We ended up not paying after an argument with them. But we took it out two days later and the same thing happened--the engine light comes on and it only runs in first gear. Our truck has been at Lithia for two days and they can't figure it out--but if they do--it one might not be covered by the warranty or two if it is covered by the warranty we will need to pay the 250 dollar deductible--SERIOUSLY?? WE HAVE ONLY HAD IT TWO WEEKS!!!!!. We have a family reunion this weekend and nothing to tow our camper with. This has been a true nightmare with Lithia (especially Dave Cooper) who has been mean and nasty and argumentive. I told him I would write a bad review--he said do whatever you need to do. I have about 10 more web sites, Facebook, and my twitter account to educate people about the poor customer service you get at Lithia Dodge of Helena and the Lemons they sell and especially the lack of service they provide the customer two weeks after they buy it. BUYER BEWARE!!!!
This place is more like a frat house than a car dealership. I went prepared and able to buy a new car however I'll be taking my money elsewhere. No professionalism what so ever.
I am very happy to have my car running how it should be. These guys really know what they are doing. 406-443-2933. Give them a call you will find that they are very helpful and easy on the pocket book.
I will NEVER purchase a vehicle from this company again. I was in contact with a sales person for weeks before I drove 2 hours away to buy a vehicle. I walked into the dealership with my own financing of $20000.00 and knew already what vehicle I was ready to purchase. My husband and I spent hours, I believe it was close to 4, at the dealership, waiting for what I have no idea. I have purchased 4 other vehicles in my lifetime from other dealerships and it never took that long, and for the previous purchases it was from scratch, meaning we didn't provide our own financing like we did this time. Also, we had a trade in to go along with the purchase. The dealership low balled us on the trade-in and then didn't even send off full payment to the company in a timely matter, I bought the car 2 months ago and they just yesterday told me they were sending the rest of the money to the company. Apparently they didn't do their math right the first time. Yet they didn't waste any time selling the trade in of which they did a while ago, before they even paid it off. So after an already crappy experience the salesman tells us that the car only came with 1 key and that the dealership wasn't going to pay for another one, apparently they are too cheap which with customer service like this isn't surprising. Keys for my car are around $250. I have never had a dealership only give me 1 key with my purchase regardless of whether or not I bought a new or used car. I always received 2 keys standard. All in All this was my WORST buying experience!!! Buyer Beware!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.