Got there and they were over booked and waited for hour and a half. There was probably 40 people behind me at 9:30 when I left. Then the kicker was when I returned with the car the attendant said leave it running took the keys then said do you need a receipt I said yes he said it would be a while or he would email me a receipt. I said email was fine then I got back to my house in Arkansas and they send me a receipt on Saturday as if I had just turned the car in and charged me an extra 225.00. Beware I’m not sure what kind of fraud is going on there but something isn’t right. I called them to dispute it and got an email back to tell me sorry about the luck. I disputed it with American Express and I will get my money back, but it’s principle that they are that poor of a company. No sorry about your wait, because a guy was out of paper I got screwed and he was likely joy riding. I will walk before I rent another car from this crappy company. Next complaint is to the BBB then onto yelp I want everyone to beware!.
579 Petersburg RdHebron, KY 41048
From Business: Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Hebron, KY. Just one of the 7,200 branches in over 30 countries helping with your car r…
It was very easy to rent the car an doing it on the internet saved me over $30 which was great because I returned it late and they was still very nice about it and had the lowest rates on returning it late. :-) also the car was spotless clean on a full tank of gas and drove PERFECT! Had a great vacation to Gatlinburg, TN. 5 hour drive from Cinti/OHIO. having a comfortable SUV at a great rate made the ride alot smoother!