Summer K., Sorry that you had such an awful experience at this facility. No one needs to be treated with anything less than with respect and professionalism, no matter what the situation. Please do yourself and others a favor by contacting management with your experience. They need to know how you were mistreated so that it will never happen to you again or to anyone else. I know if I were there to witness this abuse, I sure would have stepped in and made sure this worker was dealt with, with a warning and made to apologize for her rude behavior. I'm always for the "under-dog" without hesitation. Fortunately for me, I have been coming here for several years, and I have always had a great experience each time, with the staff for my mammograms, Ultra sounds and an MRI. The technicians were professional and very knowledgeable in how and why the test were being performed. I have an appointment with them tomorrow for an MRI of the brain, and I will expect to be treated professionally and nothing less... because we all have this right.
You had better know everything you are supposed to know and have all of your paperwork in order or you won't get anything but negative attitude and frustration back from the front office people. I had the WORST experience here today from the woman who was 'checking' us in (I was taking my elderly father who is in the beginning stages of dementia and is in a personal care home). The woman was visibly frustrated with me because the home sends all the paperwork with me to the appointment and I didn't have them in the order that she needed. Then it went downhill from there. It takes a lot to get me mad, a lot, and I'll give others a "having a bad day" leeway, but blatant, visible and audible disgust being spewed from her mouth was more than I could handle. If I can take Dad somewhere else for this test I will!