40 S Vine St, Hazleton, PA 18201
Fax: (570) 455-5261
TollFree: (800) 400-5371
Wheelchair Accessible: Yes
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We made several trips to Grand Central until we decided what we wanted & not once did they make us feel that we were a bother. Justin W. went out of his way to help us get what color & fabric we wanted at a good price. He also is very educated on all the major appliances we purchased for our new house. It's a pleasure to deal with someone who knows what he is selling.
We recently needed to replace a failing refrigerator, after doing some on line research we checked at Grand Central. We were very pleasantly surprised to find they beat the big box store prices and were able to deliver in days rather than weeks!
The delivery was on time with a call about 30 minutes out. The delivery crew was very professional and delivery and installation was painless. All packing refuse was taken along with the old refrigerator.
All in all a VERY positive buying experience and we would highly recommend Grand Central.
I recently purchased a new home. I went to Grand Central knowing they have everything i need to furnish my new home, not to mention I need ed appliances and a washer and dryer. I called in to the store and talked to a very nice salesperson and told him i was interested in purchasing a few things for my new home. He was informative of the product they had there and it felt like he really wanted to help me with this very stressful time of buying my 1st new home and getting settled in. Well needless to say it was worth going there. I walked in with a budget and they did everything they could to help me. From start to finish Grand Central was amazing!!!!
I have already sent two of my family members there to get the same service i have. This will be the only place i shop in the future> Thank you very much grand central it was a great experience!!!!!!
I found the employees to be rude and placating in resolving (or not) my issue. The salesperson did not give me proper measurements for a refrigerator resulting in me having to pay another delivery charge for a smaller unit. He also did not offer me a price difference for the smaller appliance. I had to inquire to which he responded "we'll work on a refund". I did not want to accept delivery on a unit not knowing the price and it was en route. He interrupted me 3 times during our conversation and when I asked him not to do that, he hung up on me! I would NEVER purchase here again nor recommend to friends/family.
06/04/2012Provided by Citysearch -
I bought a large sectional couch, La-z-boy, that was a floor model. I skeptical about buying a floor model and not a brand new one, but the sales person assured me that La-z-boy had a lifetime warranty on the cushions and that the hardware was warranted up to a year. I bought a new fridge at the same time, when they delivered my order, the fridge was damaged and tried to offer me a discount on it. I requested a new one and they took care of it.
After 3 years, most of the cushions were flattened and woren out, so I contacted them with my original paperwork to request new cushions. Well, after many phone calls and arguing, I was told that I need a ticket that would be stapled to each piece of the couch for the cushions to be replaced. I could only find two of the tags, I explained that this was a floor model, so they may have been removed or knocked off at their own store.
I refuse to beleive this was the only way (when I had my receipts and delivery paperwork) to get the cushions replaced under warranty. That's ridiculous and if a ""tag"" was necessary you think they would have mentioned that in their sales pitch. I actually asked to speak to the sales rep, thinking they might be more helpful, and they lied to me and told me she was no longer with them. A couple months later, I was shopping in that area and saw the woman was still working there.
They did replace the cushions I was able to locate tags for, which were so faded they could barely read them (and gave me a hard time about that as well).
Maybe the warranty issues was not totally the stores fault, but either way - BUYER BEWARE ask questions about any warranty and requirements, because they will not be upfront about it.
11/14/2007Provided by Citysearch -
An extended warranty was purchased with a stove from Grand Central. Three months ago, the stove broke and has yet to be fixed. At the time of purchase, the warranty was represented as being through Grand Central however the owner has now changed his story at least 4 times and not only was rude and screamed when confronted about the unacceptable time frame, during the latest call, he stated ""Well why don't I call [repair company] and tell them not to come at all. Then you can do whatever you want."" We also had an issue with a rather expensive entertainment system a few years back and I ended up doing the promised repairs myself. Beware of this company and it's fraudulent practices!