They get one star because you HAVE to put something to start a review-they deserve 0(zero) stars. Ordered a recliner from JC Penney, paid a mandatory $80 for delivery because Penney does not allow pick up. Ordered the recliner in June it was delivered damaged over 30 days later. I refused to allow MXD to "repair" the damage, contacted JC Penney who said they would have MXD pick up the damaged recliner and deliver another recliner. That was 2 weeks ago and I have heard nothing from them. I called MXD regarding the recliner pickup and was given a date for the pick up, so I will see what happens. I will be sending a complaint to JC Penney and Sams Club corporate offices regarding MXD and the terrible customer service and urge anybody with similar experience to do the same.
I ordered a rug from West Elm in October. After making multiple calls to customer service to schedule the delivery and first being told they had nothing in their system showing I had a delivery and later that they did have it but it was lost on their warehouse, it was finally delivered. (This was a nearly 2 week process) Since then, I have received automated calls to schedule this same delivery several times a day, everyday. I've yet to get ahold of any actual person to stop these calls. I've had to block 3 different phone numbers just to keep my phone from ringing all day.
They have had my order for 14 days now and due to the promised delivery date and time we have moved two couches and now have nothing in the family room. It's two hours past their promised delivery time on Friday so they are not answering phones for me or for Sam's Club. I will probably refuse delivery and go purchase this product elsewhere tomorrow and dispute this on my Discover Card. I've never had this kind of service from a vendor in my little local area. This is really Sam's Club's fault, they should know the reputation of their contractors. Last purchase from Sam's Club and will check delivery service vendor from now on to make sure it is not MXD. Been Sam's Club member since they opened, COSCO looking real good.
DO NOT USE "WHITE GLOVE SERVICE" AT WEST ELM!!!!!! These are the people you will be forced to work with. I cannot express how unprofessional and dishonest this location is. A. Your stuff will be stuck in storage until they feel like doing their job (you can track your orders on their site and see when they arrive at the wharehouse)B. They will lie to you about why they cannot do their job in a timely fashion (confirmed by west elm and their national location) C. When you try to get ahold of them they not only don't answer, but it goes to a woman's voicemail which is not set up. Honestly, if you told me they were running this operation out of a trailer I wouldn't be suprised. They are incompetent and because they charge so much for their services, they don't care. They should not be in business. End of story. Thank to me all of my friends and family are well informed to not use this service. Good luck.
The worst experience of a company I have ever encountered. I ordered mattresses from JCP Sept 3. Shipped them out the 8th. On the 23rd I called JCP to check on my mattresses. They told me that MXD has tried to call-- which they did not. I finally got a hold of them and had a delivery date of Oct 10. They called that morning and said they have to cancel bc they "misplaced" my mattresses and will have to do a 24-hr dock search. Today is Oct 24th, they have quit taking my phone calls and JCP"s too. JCP said they will cancel that order and send out replacements, but will have to use the MXD company, NO THANK YOU!!! I got a refund and will buy locally. I don't see how this company is still in business!!
I had a delivery scheduled today for a large desk I ordered from Office Depot. I was called and received a message from MXD that no one was home when they showed up to deliver, and that the driver had to move on to his route. My father has been home all day - never left the house. And there are three large dogs that bark if a car pulls into the driveway, so if my dad says no one was there, I'm gonna have to believe him on that. At this point, I have been on hold with MXD for over 50 minutes trying to speak to someone so I can actually get my furniture. We'll see how that goes...
If I could give this company zero stars, I would. They delivered our sectional sofa purchased from West Elm in January. The two delivery guys dropped the metal piece connecting the sofa on the brand new floor we just installed in the basement leaving a deep gash that can only be repaired by removing the planks beginning at the wall and working inward towards the damaged one. In addition, they did not connect the two pieces of the sofa, leaving it on the floor with the plastic covering. I contacted our sales rep from West Elm whom apparently worked furiously to contact this company to reimburse us for the floor damage. We received an estimate from our contractor on Jan 28th to repair the floor. It was submitted the same day to MXD Group to a representative named Mere. It is now May 16th and we have not been able to reach a single person at MXD every time we call. The West Elm sales rep continues to text saying he reached them and they promise to contact us but we have heard nothing.
Terrible, horrible delivery service! They damaged my new furniture first time and picked it up to repair at their warehouse. The second time they caused more damage but I didn't notice when they were at my house. Inoticed it right after they left and took picture and sent the picture to MXD. No response. I called and was told to call the company to order a new one by myself. They are not responsible for the damage because I didn't notice it and wrote on the delivery paper.
I had a Driver by the name of Robert who delivered my bed today. He was the most kind and considerate professional, that I had the pleasure talking to. He went out of his way to deliver us 100% customer satifaction. He gave us the White glove treatment in every way possible. MXD may not be the greatest, but if you get Robert Barnes as your delivery driver, you are definitely blessed. Please show him kindness. He has been through alot.
Terrible. Did no show up during window timeframe.When I called to get status they called the driver, then told me the driver did not answer and gave me his number and told me to call him as they can't keep calling him. They said their ecords show he is en route to my house. I called the driver, he answered, said he did not recive a previous call. Said he was on his way to another delivery then Iwasnext. This call was 30 minutes past my delivery time. Due to other bad reviews, I will not let them in my house, I will have them leave outside and I will bring the merchandise in.....