Car Accident Aftermath »
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
11834 SE Stark StPortland, OR 97216
From Business: Northwest House of Hardtops indoor showroom and facility is in Portland, Oregon, just 10 minutes from the Portland International Airport. Since 1981, we have deli…
539 SE 122nd AvePortland, OR 97233
539 SE 122nd AvePortland, OR 97233
From Business: Why choose Integrity Auto to service your Toyota? As Independent Toyota Specialists, we provide a comfortable alternative to the Dealer. We treat people with dign…
9817 E Burnside StPortland, OR 97216
From Business: International Collision Repair has been a family-owned business since 1968 with outstanding reputation earned for quality repairs and customer service. Our custom…
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
It’s time to bring long sleeves and long pants out of storage, prep your home and car, and contact the cool weather home/yard contractors.
I live in Seattle, WA, and found a Honda Insight for sale via Cars.com. I called several mechanics around Portland, OR, where the car was being offered for sale. Many were honest in sharing they weren't qualified to assess the integrity of the hybrid system. Nazier and his team at E & A, however, took the job with confidence and aplomb. For a very reasonable price, they drove from their center to the sales center, picked up the auto and later returned it(!), thoroughly inspected it--including an assessment of the body (beyond the contracted mechanical survey), and within hours called me back with a detailed report. From the very start I felt like a valued customer to the entire E & A staff--from the affable ladies who answered my original call, to the impressively knowledgeable Nazier himself. Nazier spoke with me via phone for nearly a half-hour, running down everything he'd found, and divulging his concerns with the auto. Thanks to E & A, I saved myself at least $15000. Moreover, Nazier offered me a loyal ... a Honda Insight for sale via Cars.com. I called several mechanics around Portland, OR, where the car was being offered for sale. Many were honest in sharing they weren't qualified to assess the integrity of the hybrid system. Nazier and his team at E & A, however, took the job with confidence and aplomb. For a very reasonable price, they drove from their center to the sales center, picked up the auto and later returned it(!), thoroughly inspected it--including an assessment of the body (beyond the contracted mechanical survey), and within hours called me back with a detailed report. From the very start I felt like a valued customer to the entire E & A staff--from the affable ladies who answered my original call, to the impressively knowledgeable Nazier himself. Nazier spoke with me via phone for nearly a half-hour, running down everything he'd found, and divulging his concerns with the auto. Thanks to E & A, I saved myself at least $15000. Moreover, Nazier offered me a loyal customer discount for future work--fantastic! It's hard to capture in a few sentences the appreciation I feel for E & A's honesty, professionalism, and indomitable dedication to customer service--a frighteningly vanishing art. Having had nearly a dozen autos inspected in the last six months alone--from Honda Insights to Mercedes AMG-SLKs, I'm confident in my judgment that E & A offers the very best overall service likely to be found in the Pacific Northwest, all at an unbeatable price. Now that's superlative value. Do yourself a favor--save the time and effort to find the best, and just head over to E & A Auto Repair, and ask for Nazier. And while you're at it, give a warm hello to Bonnie in the front office
I recently purchased a car from Rider European Vehicles. I went out there on a Saturday just to look and was pleasantly surprised at the great selection of high end European cars for very reasonable prices. The folks there were very nice, very knowledgeable and there was no pressure whatsoever. They let me take time looking over the car, driving it and addressed any questions/concerns I may have had. I left without buying a car but went back the very next day with two folks that know everything about cars. We spent about an hour prior to heading out there trying to find something on this establishment and/or car I was interested that may sway me from buying from them. Headed out to their shop and spent two hours mulling over the inside and out of the car I was interested in. Again, they were very nice, very patient, no pressure and after tearing the thing apart inside and out – couldn’t find one thing wrong with the car –and certainly had no complaints about the shop or the people running it. They give your space to look, drive and are extremely knowledgeable about the cars they take in to sell. They were very honest with me and even swayed me away from buying a sweet Mercedes Benz- indicating I might love it until something goes wrong and the cost to fix (since I am price sensitive), would blow my mind and I would not want the car. I was shocked at the candid feedback and found it very refreshing. I would highly recommend if you are in search of a nice European car and want a reasonable price- coupled with a staff of 3 that know everything about each car, with absolutely no pressure in buying, then this is the place for you! I have nothing negative to say about my experience and confident the car I purchased is well worth every penny spent. A+++++++ in my opinion.
The owner, David, bought this shop a couple of years ago. Unfortunately there are still a few old negative reviews attached to this location from before he took over. If you're really serious about finding a good mechanic, take into account the age of those reviews in your calculations. Also look around, I am not the only one singing his praises. As for my own personal experiences, he has been exemplary . I've taken my car here a few times already, the first of which was for some pretty major work. Every time David has been extremely knowledgable and friendly and motivated. He very obviously takes a lot of pride in his craft, and treats your car like he would treat his own. On top of that, he is just a very, genuinely good guy. He isn't pushy at all, and didn't talk down to me because of how little I know. He is accessible, straightforward, and thorough. He has always gone out of his way to help me understand what's happening and what options I have. His prices our fair, and he has consistently offered to work with my needs, even to save me money at his own expense when he felt it would still be a good decision for the health of my car. The truth is, I never review anything, but after all he's done for me, I feel I owe him a debt of favors, and I don't know any other way to do that but to try to get him more business. He has won my trust, time and again. Both in how he treats me as a customer, and in the skill he has in his work on my car. And that kind of trustworthiness is hard to find in any industry, let alone a mechanic. Needless to say, I wholeheartedly recommend this shop.
I had an excellent car buying experience at Silverline. I was treated well, got a great deal and feel that they are upfront and honest. I bought a car with a branded title. I was provided a carfax and a list of repairs completed by Silverline. When I had the car inspected at the Toyota dealership, they confirmed the repairs as listed. In other words, there were no surprises. Everyone was patient with me and I never felt rushed. I had to go back a few times, as I changed my financing and had to cancel my service contract (for personal, financial reasons), and even then, after the deal was complete, they took their time to help me out. I had a few small repairs done after purchasing the car, using the 90 day warranty Silverline provides, and they performed the repairs quickly and were very nice about it. I think we all worry about being taken advantage of when buying a car. Having worked with Brad and the crew at Silverline, I firmly believe that they put reputation over a quick buck. They seem to be in it for the long haul and are therefore unwilling to lie or mislead people about what they are buying. Of course I was nervous about the car when I bought it, but it is driving like a dream, and as I said, the inspection showed that all repairs were done well and the car had no major, impending problems. And the best part is, I paid less for a newer car with fewer miles than any others I looked at! I definitely got the best deal at Silverline! I will look for my husband's next car at Silverline, and for mine as well. Thank you all for a great car buying experience!
My daughter and I were shopping for an SUV for our family, (our Expedition was on its last leg) we decided to go with something that will last longer and not kill us in the gas mileage department. I heavily researched the current offerings of basically all the manufactures and found the Acura MDX, or the Honda Pilot was the best for our current situation and needs. I must have visited more than two dozen local Honda dealers’ websites, half a dozen Acura dealers’ web specials and deals. Read pages and pages of gimmicky advertisements, "special offers" “for a limited time only” and all kinds of junk. Then I found Acura of Portland, which had none of that, I decided to submit a request for information and wait for a response next week; refreshingly I got a response before I could visit another website. The internet sales consultant I was paired with was Dmitriy Litvin, and his response time was incredibly fast and to the point. I got OFFERED a price quote instead of them trying to avoid price altogether. He was very professional and respectful while conversing with me online and over the phone. When I visited the dealership, he was there, on time and was an absolute pleasure to deal with. Although I decided to go with a pilot, and I wanted brand new, I had such a good experience with Acura of Portland and their wonderful staff; I decided to buy a year older, pre-owned Pilot just so I can do business with Dmitriy and Acura of Portland. I would recommend this dealership to anyone looking to get straight to the point and not be jerked around.
I called the Broadway Toyota service department ahead of time with a whole lot of questions regarding my 2006 Toyota Sienna affectionately known to my family as Lola. She currently has just over 90K miles on her. Lola had one thing that needed to be done which was replacing the serpentine belt. I wanted information about the services that I might be faced within the coming 5-7 years and which would be most valuable to do at this time in my cars life. Ronita was incredibly patient with me and took the time to answer each of my questions and negotiate how I could best use the $1300 I was planning to invest in Lola’s maintenance. I felt as if I really mattered to Ronita as we were working as a team to arrange the very best "care" for Lola. Ronita arranged for me to have a rental car for the duration of time my car would be at Broadway Toyota. She arranged for Lola to go into the "spa" (detail shop) in the evening so that she would have time to dry during the night after having her carpets cleaned. She really considered the details. When I came to retrieve Lola, Ronitas face lit up when she told me about my car and how John had done such an amazing job cleaning the carpets, detailing the leather seats and how great the headlights looked after restoring them. I truly enjoyed my experience with Broadway Toyota and working with Ronita to make Lola look and feel all shiny and new again. My car is like my second home. My family and I count on the safety and reliability of my car every day of the year and that to me is priceless.
The check in tech (I wish I got his name - he was fabulous) told me to go home as my car would be while, possibly not even ready until the next day. I must have had panic written all over my face (I had no ride and needed to get to work esp the next day!) and he calmly said, "let's make a plan. If I find you a car to use, will that help". My stress level immediately came down. I thank him for that. When I got a call from Carl a few hours later telling me the cost of service (more than double than I had in my head) or he could "introduce me to a nice sales rep", when I asked for an hour to think about it, he gave me more than that and was calm and patient with me on the phone. I appreciated that. When I finally determined it was time to buy a new car, Carl's co-worker (again, didn't catch his name) asked if I found a sales rep yet and I said "No, do you have a mellow, calm one who won't talk at me" and he hooked me up in the internet dept. Dan was fabulous. When I asked him to just leave me be for a bit after hearing his descriptions of cars/options, he did. He let me take 2 test drives of the car I eventually purchased. He was a perfect fit for me on that extremely stressful day. My car wouldn't be ready for a day or two so that arranged a loaner for me. I love Broadway Toyota and am so appreciative of the gental way they dealt with me that day.
In June of 2012 I was rear ended at a red light inPortland, which resulted in damage to my tailpipe and exhaust system. I am from out of town and would not be able to drive home in that condition. A nearby tire store ("A-1") pulled the tailpipe off of my tire and referred me to Darrel's Economy Muffler's, even though several national chains were also nearby. I was initially concerned that this smaller repair/muffler shop would attempt to do more work than was necessary, delay me for several hours, or overcharge me. Nothing could have been further from the truth. Not only were the gentlemen at Darrel's Economy Mufflers polite, professional, and amazingly fast, they also completed the necessary work free of charge, since it was minimal. I was back on the road within minutes. I could not be more grateful. If I ever have automotive trouble in Portland I will go to Darrel's Economy Mufflers regardless of how far away I am. Furthermore, if you're in need of help with your exhaust system let me offer you my personal assurance that Darrel's Economy Muffler's is the place you should choose. All the staff are very helpful, and I believe the name of the most helpful gentleman was Steve. Thank you, Darrel's Economy Mufflers and thank you A-1 Tires.
Walked in one day over three years ago to get brakes done, and NEVER go anywhere else! I am a single mom of three and am very scared of being taken advantage of by mechanics. JC and Adam have always been very honest with me. As a matter of fact I always carry a few of thier cards in my pocket so others can benifit from him as well. If the job is not within thier capabilities, they will tell you up front and they have a few times with me, I totally respect a stand up person like that. I have an older van, so I have had brakes done, many lube and oil changes, radiator problems, transmission leaks, charging system issues, you name it and they have never taken advantage of me. I have called them quite a few times with urgent car problems. I can tell you that every single time they told me to bring it in and they looked at it immediately....and not charged on about every occation! I once took my van to a well known transmission shop to get it serviced, only to get taken advantage of, and they were very rude, then took it to Hook Set Automotive, and found out JC does the exact same service for about 50 less dollars. Trust me go to Hook Set Automotive you will never go anywhere else! These guys are SO honest, just really great people.
I was looking for a new or used car that would be in my budget. I had seen a few ads online and went to a few other dealerships, then I choose Auto Town Mazda. I was under the impression that this dealership was going to just help me find a car, and that was that. But in the end, they went to the end to help me out. The finance people got me the best rate for my car, and I was happy that I had kept my credit score high. It allowed me to have a lower finance rate, and the finance people had an easy job getting me a deal. The salesman was simply amazing. He took the time to explain the features of each car I test drove, and never once told me "BUY THIS"...I never heard him say "BUY" once, it was all up to me, and he was there to coach me on my shopping experience. I was really happy to see that they were able to give me full attention when it came down to seeking the final car I wanted to get. Other dealerships were really annoying and trying to get the best of me. Auto Town Mazda also offers SERVICE for their cars, and this makes it easy for me also. I would tell anyone to go there, and see the difference. There were no real negatives to this story, just be prepared to spend some time there. I give them 5 star service rating.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.