Olive Garden Italian Restaurant
24688 Hesperian Blvd, Hayward, CA 94545
Cuisines: Family Style, Italian, European, Continental
Alcohol: Beer, Full Bar, Wine
Price Range : Below Average
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If you're looking for the worst service in the Eastbay, try the Olive Garden on Hesperian.
The waitress serviced appetizers without plates, serviced one meal and then serviced the 2nd meal (bowl of soup) when the 1st person was finished, laughing that she forgot the 2nd meal. She never served the "free" dipping sauce we ordered.
Overall, the server was rude, incompetent, and blamed others rather than accepting responsiblity for the service. After a complaint $5 was taken off a $50 bill. Wohoo, $5 off for a terrible dining experience. Obviously, this restaurant does not care about their customers.
At least the soup was hot!
We had great hopes for my birthday dinner but unfortunately, the restaurant was experiencing service and food problems. Our waitress was a sweetheart but with little experience and given too many tables for her level. The appetizers were great, luckily, as 4 out of the six entree selections our party chose, we were told were not available 40 minutes into our dining. The secondary choices, being rushed through, were so-so or it could have been our disappointment. The staff tried to make up for our lengthy and disjointed dinner by presenting a house cake dessert, tasty in itself, however we had all already ordered ice cream and this well meaning gesture was another letdown. The really unfortunate experience was the non-acknowledgement of a polite follow-up letter to the Manager. As a former restaurant owner, I can guarantee I would overlook an "off-night" but not a snub. I and my people will not be back though I can in fairness say that others may have a good dining experience as the food sampled was tasty.