30997 Huntwood Ave Ste 105, Hayward, CA 94544
Phone: (510) 477-8997
MobilePhone: (510) 477-8996
K Pro-TV Service
Parking: Lot, Free
Wheelchair Accessible: Yes
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I usually reserve my one star reviews for places that not only have disappointing products, but dishonest service as well. This place is just that. The only problem I had was that my three year old TV would not power on after turning it off overnight. The light on the TV would glow, so power seemed to be getting to the TV, just the screen would not flip on. Initially, Cho the owner/operator estimated that he could fix it overnight, and he did. He charged me 150 for labor, and since it would have cost about ten times that to replace my TV, I thought it was fair. I brought it home, plugged it in, and it worked. The next morning, the same problem resurfaced. I brought it back and Cho said he would fix it within a week. 57 days later, he was still waiting for parts.
Okay, I won't go into why it took them two months to get my TV repaired, well, 58 days. They said that they don't control shipping, yadayada. But they didn't even fix it! He bandaged up the problem, and returned it to me broken a second time. Cho said that he replaced the PC board, the power supply board and a few other parts worth over 300 dollars, in addition to fixing some solder joints. It sounded like a lot for a simple problem as I later found out when I brought the TV to another shop. The biggest problem was, the parts were not even replaced! When another technician opened up the box, we saw that the power supply board had as much dust as all the other parts, with the exception of a few fingerprints on the connections. Really???
We did spot an overstressed solder joint, and fixing that seemed to fix the problem temporarily as Cho did. The labor for fixing the solder joint was only 75 dollars, or half of what K pro charged me, and they said that it would cost 220 to replace the power board, which I declined because I decided to just buy a new TV.
If this was the end of my story, it still wouldn't have warranted only one star. I would have given maybe two stars for I don't know, that asian connection? Anyway- Cho proceeded to attempt to sell me one of his "repaired" TVs. Apparently, dozens of people come here to get an estimate on TV repairs and decide to leave their units here if the estimate is higher than what they are willing to pay. Cho then has the right to "dispose" of your property, as the invoice states, as he sees fit "on his own expense." He tried to sell me a plasma TV, model number TC-50PX34. He says that he will charge me "cost," which was only $575, and tried to tell me that this is a 2011 model that retails for 1100+. Thank God for mobile internet because we looked it up, and this TV sells for as low as 230$ used, or 499 brand new. Seriously folks, I could not make this stuff up if I tried. He REALLY tried to sell me a used TV for more than it would have cost me BRAND NEW. I urge anybody who reads this and insists on using them, to seriously consider taking your TV back even if the estimate is higher than you expect and bring it to another shop for a second opinion. I don't want to name a competitor, in fear of having my review flagged as advertisement, but there is a variety of honest businesses out there that deserve you as a customer.