Chipman Relocation & Logistics
1555 Zephyr Ave, Hayward, CA 94544
Phone: (510) 324-9701
Fax: (510) 474-3608
TollFree: (800) 755-0661
TollFree: (866) 513-3359
Chipman Relocation & Logistics - Agent for Mayflower
Chipman Relocation & Logistics - Agent for United Van Lines
Wheelchair Accessible: Yes
Parking: Lot, Free
06/18/2007Provided by Citysearch -
DO NOT CALL CHIPMAN or UNITED VAN LINES!!! I recently hired them to move my family in Berkeley. It all started out ok. A sales consultant named Norm came by the house 2 weeks before to inspect our old house to estimate the size of truck needed and number of movers needed. The last thing Norm said to us as he left was ""Don't worry. We'll take care of everything."" Famous last words...
On the day of the move, which was scheduled for 9am, we got an 8:30am call from an admin assistant with no authority to make any decisions. She called to inform us that ""we were not in the system"" and that a truck was not going to be available to move us today! This was 30 minutes before they were supposed to arrive! All she did was apologize and offer to move us the next day or if we're ""lucky,"" a crew may finish early and come by later. That's it?!?!?
No offer of another moving company that could jump in?!? I thought United Van Lines was a huge operation!?! No offer of any financial compensation for the inconvenience!?! Not even the decency to put us in contact with a Manager? We had to insist that a manager call us back since Norm (our sales guy) wasn't reachable either! It took over 6 hours for a manager to call us back. Even then, all we got was an apology and that they'd move us tomorrow.
They made it sound like it was just a small mishap. But you'd expect movers to realize how big of an emotional and physical ordeal for people to move is. We are a family of 4 (with 2 little boys). Everything was packed, beds disassembled, food and other supplies were packed! It's not like I was a college kid with no furniture and was fine sleeping in a sleeping bag for one more night!
So, if you like the idea of moving on the ACTUAL DAY AND TIME you plan to move, do NOT call CHIPMAN!!!