My husband and I purchased a 2016 Jetta last year in August from your dealership. The experience was good and we left very happy. However when it comes to getting our car serviced the experience has been horrible. The first time we took the car for service because the windows were screeching when they were rolled down. We got the car back and within a few weeks we had the same problem again. We then took the car again for service and the issue was resolved. Although our window issue was resolved we saw that our car had scratches on the door panels. It seems that when the technician removed the car doors they used the wrong tools and left the scratches on the door panels. I contacted the service manager Craig and he asked we take the car back. So we made the appointment for the prepaid maintenance as well. So this time they changed the oil, rotated the tires and corrected the scratches on the door panels. Now I thought my car was working fine but upon looking at my engine I see that there is part above the oil filter, that looks like it has been grinded down. My guess is that the technician maybe dented the part and then grinded the part. At this point I am frustrated with the people at the dealership. I make my monthly payments on time and I thought I was going to receive excellent service. I purchased the maintenance plan because I didnt want to take my car to just any shop. I thought getting my car serviced by the dealership would be my best option. Everytime my car is in the dealership I need a replacement car and the dealership always makes it very inconvenient for me. . I took the car back to the dealer and the general manager MARIN DELGADO told my husband that he was being aggressive and would no longer service our car. He told my husband that he could care less of we contacted the CEO of LA CAR GUYS or if we made any other type of complaints. WORST SERVICE EVER from a GM. Its funny how they will bend over backwards to make the sale but after that FORGET IT,
6 reviews1.0 star rating 11/30/2016I realize that all of my reviews are negative. However, I will only take the time out to write a positive review for businesses who go above and beyond, not for doing what a reasonable consumer should be able to expect them to do. It pisses me off beyond belief to lay out hard earned money for lousy service by a business that clearly doesn't appreciate the very lifeblood that is their customer base.That being said-Refinanced my vehicle through this dealership. Of course the calls were nonstop before they got the business, but when an issue arose after the fact I called numerous times, could never get anyone on the phone and of course never got a call back. So I gave up. Fast forward a year later and another issue. I took out an extended warranty through the dealer. The contract I signed indicates that my deductible, should a claim arise, is $100. However, the warranty company indicated to me that the dealer keyed it in as a $250 deductible. Tried numerous times to contact the dealer and as usual no one picks up the phone, nor do they return calls.
I did some research on the at local American car dealerships. I had had 2 Volkswagon prior and wanted to go American. I called South Bay Lincoln and I THANKFULLY reached Freddy and he told me all the cars that were on their website were actually in stock. I had made one trip to the South Monica Ford and they had NO inventory. So I looked elsewhere first. Freddy texted me directions right away and offered a test drive asap. I arrived at SOUTH BAY FORD and Freddy greeted me with a WARM smile -- not gross at all. He is an engineer by education but really likes cars. He and his wife drive Fords which made me even MORE comfortable to lease the product. He test drove 3 different cars with me until I was ready to pull the trigger. He is very very very knowledgeable about the cars which also made it more easy for me to pul trigger. Making a "deal" was very simple and not complicated or tense in any way. My advice to EVERYONE - go to SOUTH BAY FORD and FIND FREDDY FAST!!! He is terrific and you will drive away pumped with your service and product! Sincerely, Brehan Fitzgerald
Horrible customer service especially in the service center. Rude reps and mechanics are a joke. Most repairs aren't done at this dealer, instead South Bay Ford uses 3rd party mechanics who end up making your car issue worse.
I asked to speak with finance and I gets transfer to a third party but one takes my call. I been leaving a bunch of voicemail but no one bothers to return my call. Nissan is the company that I don't regret doing business with.
I enjoy coming here, handing my keys over to the service department, getting a bite to eat at the on-site cafe, and enjoying their free wi-fi in the lounge. I enjoy it because I know my car is in good hands. I know that once the detail on my car is complete, it will look good as new. And it always does.South Bay Ford's detailing service is second to none, which gives me an excuse to put off regularly washing my car. The service department exercises constant efficiency, coupled with a genuine understanding of what makes a vehicle look beautiful. I drive a black sedan and there's nothing like seeing it glisten under that big California sun, blemish free, after a thorough detail. This is a place where your expectations will be shattered in the best way possible.
Great Service Facility! I take both my Ford's there.