What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
I moved all the way to and I still bring my car to him for everything. I look forward to continue having a great mechanic that can trust! Thanks
For once a business that does what they say and say what they mean. I always walk away satisfied after paying my bill. Thank you Drulis Bros!!
My husband and I purchased a 2016 Jetta last year in August from your dealership. The experience was good and we left very happy. However when it comes to getting our car serviced the experience has been horrible. The first time we took the car for service because the windows were screeching when they were rolled down. We got the car back and within a few weeks we had the same problem again. We then took the car again for service and the issue was resolved. Although our window issue was resolved we saw that our car had scratches on the door panels. It seems that when the technician removed the car doors they used the wrong tools and left the scratches on the door panels. I contacted the service manager Craig and he asked we take the car back. So we made the appointment for the prepaid maintenance as well. So this time they changed the oil, rotated the tires and corrected the scratches on the door panels. Now I thought my car was working fine but upon looking at my engine I see that there is part above the oil filter, that looks like it has been grinded down. My guess is that the technician maybe dented the part and then grinded the part. At this point I am frustrated with the people at the dealership. I make my monthly payments on time and I thought I was going to receive excellent service. I purchased the maintenance plan because I didnt want to take my car to just any shop. I thought getting my car serviced by the dealership would be my best option. Everytime my car is in the dealership I need a replacement car and the dealership always makes it very inconvenient for me. . I took the car back to the dealer and the general manager MARIN DELGADO told my husband that he was being aggressive and would no longer service our car. He told my husband that he could care less of we contacted the CEO of LA CAR GUYS or if we made any other type of complaints. WORST SERVICE EVER from a GM. Its funny how they will bend over backwards to make the sale but after that FORGET IT,
6 reviews1.0 star rating 11/30/2016I realize that all of my reviews are negative. However, I will only take the time out to write a positive review for businesses who go above and beyond, not for doing what a reasonable consumer should be able to expect them to do. It pisses me off beyond belief to lay out hard earned money for lousy service by a business that clearly doesn't appreciate the very lifeblood that is their customer base.That being said-Refinanced my vehicle through this dealership. Of course the calls were nonstop before they got the business, but when an issue arose after the fact I called numerous times, could never get anyone on the phone and of course never got a call back. So I gave up. Fast forward a year later and another issue. I took out an extended warranty through the dealer. The contract I signed indicates that my deductible, should a claim arise, is $100. However, the warranty company indicated to me that the dealer keyed it in as a $250 deductible. Tried numerous times to contact the dealer and as usual no one picks up the phone, nor do they return calls.
This place is horrible had vehicle for one week 3 day never was touch. Lies one after another. Will be contacting the BBB and consumer affairs. Now here to get money back and vehicle! I would not reccomend this place to anyone ever.
After dealing with other local mechanics in the area it was a blessing to find these guys!!! HONEST,ACCURATE,oh shoot I could go on and on! My vehicle hasn't ran this good since I got it!
I have been using Bob's for nearly 4 years, they are the absolute best. I have a 2000 Hyundai Elantra and they have kept it running perfectly for me. Fast work and absolutely fair pricing, can't recommend them highly enough.
I did some research on the at local American car dealerships. I had had 2 Volkswagon prior and wanted to go American. I called South Bay Lincoln and I THANKFULLY reached Freddy and he told me all the cars that were on their website were actually in stock. I had made one trip to the South Monica Ford and they had NO inventory. So I looked elsewhere first. Freddy texted me directions right away and offered a test drive asap. I arrived at SOUTH BAY FORD and Freddy greeted me with a WARM smile -- not gross at all. He is an engineer by education but really likes cars. He and his wife drive Fords which made me even MORE comfortable to lease the product. He test drove 3 different cars with me until I was ready to pull the trigger. He is very very very knowledgeable about the cars which also made it more easy for me to pul trigger. Making a "deal" was very simple and not complicated or tense in any way. My advice to EVERYONE - go to SOUTH BAY FORD and FIND FREDDY FAST!!! He is terrific and you will drive away pumped with your service and product! Sincerely, Brehan Fitzgerald
Awesome place, excellent service, very professional people, technicians who know what they do. Thanks Fabian for doing a great job in my car in just 15 minutes. I strongly recommend this place for BMW.
Horrible customer service especially in the service center. Rude reps and mechanics are a joke. Most repairs aren't done at this dealer, instead South Bay Ford uses 3rd party mechanics who end up making your car issue worse.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.