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Care Done Right, Care Done Right Now

About

Biography
Welcome to Pentucket Medical!


For over forty years Pentucket Medical has been providing extraordinary health care to the residents of the Merrimack Valley. With the latest in diagnostics, technology, and research, we proudly offer unparalleled acute, chronic, and wellness care to our patients. Our primary care and specialty teams include over 300 dedicated physicians, nurse practitioners, physician assistants and clinical and administrative support staff.


There are three service components of any great health care organization: medical skills, customer service, and technology. Pentucket Medical's physicians, nurse practitioners and physician assistants are not only great clinicians but also highly respected by their peers as leaders in their respective specialties. In addition, as a part of the Partners HealthCare System, the parent organization of the Massachusetts General and Brigham and Women's Hospitals, our patients have access to two world renowned medical facilities when that level of care is required.


The second key service component is a dedication to customer service. For the past 18 months Pentucket Medical has embarked on a major campaign internally to ensure that the entire staff is committed and trained to provide our customers with great service. Yes, CUSTOMER service. We realize that you are our not only our patient, but you are also our customer. That's why Pentucket has spent the past year identifying and improving our customer service in a wide range of areas: reception, waiting, follow-up, appointments, and communication. We feel strongly that you deserve the same level of extraordinary service you find in other leading service industries.


In recent years, we have invested heavily in technology, including the Electronic Medical Record (EMR). The EMR has revolutionized the way we practice medicine, by ensuring that all your clinical information is captured, stored, and available to your care team any time, any place.


If you are a current patient, we thank you for entrusting Pentucket Medical as your source of health care service. If you are exploring your medical care options, we invite you to learn more about Pentucket Medical today. I am always available to provide whatever help I can to help you make an informed choice for medical care.

Services

By Appointment Only
Yes

Location & Hours

Main Location

1 Park Way

Haverhill, MA 01830

Location
Pma Medical Office Bldg
Hours
Regular Hours
Mon - Fri:
Extra Phones

Phone: (978) 521-3270

Phone: (978) 521-3200

Payment

Payment Method
insurance, visa, master card, cash, check

Other Information

Other Links

http://www.pmaonline.com

https://pmaonline.com

http://pmaonline.com/directory/locations/show/north-andover

http://washpromo.com

Categories
Physicians & Surgeons, Mental Health Services, Physicians & Surgeons, Allergy & Immunology, Physicians & Surgeons, Cardiology, Physicians & Surgeons, Dermatology, Physicians & Surgeons, Emergency Medicine, Physicians & Surgeons, Endocrinology, Diabetes & Metabolism, Physicians & Surgeons, Family Medicine & General Practice, Physicians & Surgeons, Gastroenterology (Stomach & Intestines), Physicians & Surgeons, Infectious Diseases, Physicians & Surgeons, Internal Medicine, Physicians & Surgeons, Nephrology (Kidneys), Physicians & Surgeons, Neurology, Physicians & Surgeons, Nuclear Medicine, Physicians & Surgeons, Obstetrics And Gynecology, Physicians & Surgeons, Oncology, Physicians & Surgeons, Osteopathic Manipulative Treatment, Physicians & Surgeons, Pain Management, Physicians & Surgeons, Pediatrics, Physicians & Surgeons, Psychiatry, Physicians & Surgeons, Radiology, Physicians & Surgeons, Rheumatology (Arthritis), Physicians & Surgeons, Sleep Disorders, Physicians & Surgeons, Sports Medicine, Physicians & Surgeons, Surgery-General, Physicians & Surgeons, Urology, Sleep Disorders-Information & Treatment, Sports Medicine & Injuries Treatment

Reviews

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Janet V.

02/27/2015

Overall

Patient for 20 years. Always treated poorly due to Medicaid. Only saw doctor 4 times in 20 years. Always nurse practicioners.

This last year rapid doctor turnover rate. crazy bad record keeping. Needs repeat request for simple med refills. No chain of command or accountability for phone messages, Requests, call backs, etc.

Fails to communicate with visiting nurse or pharmacy on special things.

Went more than one month without diabetic test strips after 3 calls for refill.

Can not express my anger. Causing life threatening disruptions.



Please some one tell me if you know of a clinic to go to as an alternative!



They know they are the only game in town for low-income.



PLEASE HELP!

Nancy K.

08/16/2014

Overall

I have been a patient here for 10 years but I am looking for a new doctor. Things were OK until recently. I have had tests and been given incorrect results. No matter that I provide the name and address and telephone number of the pharmacy for my prescriptions, they end up at another pharmacy and I have to call around to find out where my medicine is. I called the answering service and the receptionist took my phone number down wrong two times. I spoke clearly and enunciated properly but it took 3 times for her to get it right. (she had two numbers out of seven wrong) This sloppiness is getting worse and I expect many other patients will seek healthcare elsewhere.

JM
Judith M.

05/28/2014

Overall

Contrary to the other reviewer I have had nothing but positive experiences with anyone I've dealt with at Pentucket Medical. From greeting staff to lab techs, schedulers, nurses and doctors could not ask for better treatment or more kindness and compassion.

CR
Chuck R.

02/18/2014

Overall

This entire group treats people like a NUMBER. They are rude and there doctors on call take forever to call back if they do at all. Avoid this conglomerate mess at all costs....arrogance at it's best!