For two months I have ask, called everywhere and talked to everyone I could about getting a Luggage bag from Briggs and Riley repaired. Talked to Moss Beach repair center which sent me to the closest repair center 2 months ago. $28.00 dollar cab to a place that was out of business. $32.00 return to my hotel. Bag still broke. My handle will sometimes stick and not go down. On the back of the handle you can see where the coating is rubbed off in one spot and is eating into what looks like bare metal. I missed a flight when the airline would not take my bag because the handle would not retract and they said the bag would not go through there luggage system. They charged me $100.00 change of ticket fee and said it was not there fault but mine. Next trip into San Francisco which is close to there repair center I called and told them I had to get this fixed. The lady told me to bring it. I called a cab and went to BRIGGS & RILEY REPAIR CENTER860 Airport St. Unit AMoss BeachI arrived and they were closed. You think the lady would have told me come tomorrow because we are closing. NO SHE DID NOT!!!!Today 11/9/2015 two months into many, many phone calls I was at its end. Yesterday I flew into LAX. Today I am on the phone with customer service. They told me to go to H. Savinar Luggage on Washington Blvd. in Los Angeles. As I no longer trust where they send me I called first. The luggage store told me I need to bug another bag from them and leave mine. I called corp headquarters in NY city for Briggs and Riley. The customer service lady said she can send me parts If I can fix my own bag. ARE YOU JOKING. The Joke is on me for buying this junk luggage.Like many FTers, I have tried many bags over the years for different uses/purposes. I have had TravelPro, Tumi, Andiamo, Kirkland, High Sierra, Solo, Pathfinder, ... . Generally, I think think that the quality of manufacturing of BR is excellent, but their design is worse than any of the other manufacturers I have purchased from.Even more extreme in terms of bad design was a more conventional rolling garment bag. I was looking for a compact, rolling garment bag that could hold three suits and still fit overhead in business or first class overhead compartments as a carry-on on flights to places like Australia. Not sure you could still get away with this these days, but both a Pathfinder and a BR bag (I think U74) fit the bill in terms of size. I liked the BR bag in terms of quality but before I bought it, I brought a suit to the store. When I put it in the Pathfinder, it folded in half and went in neatly. When I put it in the BR, it wouldn't fit if folded in half and needed to fold over another 3 inches as a third fold. This would have left me with a painfully and impossible wrinkled/creased suit. I'm 6' and I've never had a situation where my suits did not fit into things. When I emailed BR about it, they sent me packing instructions that didn't respond at all to the my question about how to fold the suit to make it work in the BR. In contrast, the Pathfinder worked perfectly. Just plain bad design.
3180 Middle Country RdLake Grove, NY 11755
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