The food is always great at dominos, however, the manager, Morgan, is awful. I tried to send a pizza to a person in need while I was not in the state, and she insisted that even though I bought the pizza online, that whoever received the pizza would have to provide an ID that matched with my credit card. I have sent at least 5 pizzas to people out of the state AT dominos and have never encountered this problem before. Morgan was short on the phone and hung up on me before we finished our conversation. I would not recommend this store to anyone solely for the horrific customer service experience.
I called 5-6 times and let the phone ring until I got a voicemail. Then I drove to the location and called the number while I was standing in the building. It rang, and I asked the guy behind the counter if they still took to go orders over the phone and of course he said yes as I walked out.
I was EXTREMELY dissatisfied with the service provided by this papa johns. It was my first time ordering from Papa Johns and I ordered my pizza online. I was sent an email confirmation at 2:39 and at 3:40 I still hadn't received any pizza. The person on the phone said she would call and see what was going on, but never called back to tell me anything or give an update. I called back to tell her I still didn't receive my order only for her to say, "You still didn't get it?". Um.. Duh why do you think I'm calling back. I asked for a refund and all she could say was "Sorry about that". Wow, talk about customer service. I had no explain action as to why my food hadn't arrived and the worker obviously didn't call to find out or care. Plus, the woman told me it would take 2 DAYS for my money to be back on my card. I'm NEVER ordering again.
Needs to improve on the cleanliness.
Love Papa Murphey's! You bake the pizza at home on their "crisping tray" and it's always wonderful. No dealing with cold pizza delivery or carryout. Would recommend above any other pizza!
Clean, friendly, fast, and fresh...oh, and DELICIOUS!Love the concept, which surprised me a bit...BUT no cooking mess at home, and no cold delivered pizza. We popped it in and followed the time directions, and by the time we were ready to eat, it was perfect! Hot and scrumptious! DO IT! We'll be back soon. :)