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Furniture Stores
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Parking: Lot

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cap827

09/06/2011

Overall
My husband and I hired afforda...

My husband and I hired affordable elegance for chair decorations and ceiling draping for our wedding.

I was very disappointed with their customer service, especially an employee by the name of Brooke.

I was informed by Brooke that our chair bows came in candy apple red in the satin fabric only to find out a few days before our wedding they did NOT have Candy Apple Red in satin only in Organza Material (Which is see through and was not the look I wanted AT ALL). Because I already paid and signed the contract with them I had no other choice than to go with the Organza Cherry Red bows. They looked more like pink against the Ivory Chair Covers.

We ended up having to use a few more chair covers and bows and had to pay an additional $50 which was not a problem... But a few days after our wedding I receive a phone call from Brooke stating she tried to charge my credit card (without asking me first) for the amount owed and it did not go through.... I returned her phone call and simply asked if they normally charge a persons credit card without getting a hold of the customer first. She snickered and said its money you owe us. I replied yes I know but isn't that considered illegal? She laughed at me and replied you signed a contract... I asked her if she was seriously laughing at me? She did not reply.... I ended up just giving her our new card number and quickly got off the phone. I have never been more insulted or treated more rudely. I cannot believe the way I was treated and also laughed at.

To save yourself the headache go with a different company for your decorations!

schm1746

07/06/2011

Overall
Everything went smoothly with ...

Everything went smoothly with our linen rental until 2 days after our event when we were informed they were going to be charging us 19.50$/table cloth for 6 table clothes they claimed to be damaged to the point that they could not be rented again.

When I asked for any justification for this price they refused to show me a receipt or invoice proving this was actually what the table cloth cost them. .

After many e-mails back and forth I finally gave in and told them to charge my credit card so I could be done with this problem.

I received these table clothes a few days later and I could hardly see any spots on the linens. There were a few grease marks on them most likely from the pizza we served as our late night snack but I knew I had gotten grease stains out of plenty of fabrics and found it hard to believe they could not get these out. On my invoice it listed the damage as “stains which could not be removed after 3 washes with commercial cleaner”. Much to my surprise one application of tide stick and a wash in my washing machine and magically the stains were all gone… I am not sure what “commercial cleaner” they were using but tide stick worked just fine. I was livid at this point as it was obvious they put no effort what so ever into cleaning these linens.

I sent them an e-mail asking them to refund my money and in return I would bring their table clothes back and provide them with a tide stick of their own. I have yet to receive a response to this request and it became abundantly clear at that point they were only out to rip me off.

Considering wedding linen rental is strongly based off of reviews and word of mouth I could not believe how bad the customer service was with this company. Our experience after renting from here is one of the only sour memories from our wonderful wedding day and I strongly urge you to look elsewhere for your linen needs as I am sure anyone will be more curious than this company

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