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Reviews
05/08/2018
Terrible experience.
Took two hours to perform routine maintenance (oil change and tire rotation).
While the time it took to perform the service was a minor inconvenience, this next sequence of events caused true angst and frustration... Technician failed to re-secure the splashguard on the undercarraige of my car after it was ready (my car requires removal of a splashguard on the undercarriage of my car to access the oil release plug). I noticed a loud scrapping sound during my ride home and upon inspection, noted that the technician failed to secure 7 of the 10 screws holding my splashguard in place, causing the splashguard to drag along the highway.
I called the shop to explain the situation, and they denied any wrongdoing in their mistake in improperly securing my splashguard to the car and losing 7 screws at their shop. They refused to take responsibility for their error and offered no apologies whatsoever. The rep, Victor, told me on 5/6 that they would view the security footage and call me on 5/7 to provide additional details as to how this occurred. I never received such a phone call. I contacted PepBoy's customer care and still have yet to hear from them.
BEWARE and STAY AWAY!!! Poor quality workmanship, and poor customer service. Tried to save a buck by coming to Pepboys instead of the dealer and I truly regret my decision.
08/30/2013
Provided by SuperpagesThey can't fix the car. We waited for 2 1/2 hours. They still cannot fix the car and they don't follow the first-come first-serve basis. The auto mechanics are good only in motor oil change.They keep on jumping to another car. I will not ever go back.
09/11/2012
Provided by SuperpagesI've been a Shade tree mechanic for 32 yrs. I've been in Customer service for all my working life. It's hard for me to to give my car to Just Any Mechanic just because he has a shop. I go to Hasbrouck Heights Pepboys all the time. Whether I needed Tools, Parts, Wheels, Tires, Service or just have a question, Laura, Matt and the guys have always given me top quality customer service. They are always friendly and Knowledgeable. EVERY Mechanic at Hasbrouck Heights Pepboys (Rt 17S) has my Trust. They listen when I explain a Problem. They respect my knowledge of autos and they explain anything that they find with my vehicles and what can be done to fix it. Their prices are reasonable! They are always friendly and courteous, and they make me smile! I Highly Recommend you visit Laura, Matt and the guys at Pepboys Hasbrouck Heights! They'll make you and your car Smile!!!!!
Details
Phone: (201) 270-2721
Address: 5 State Rt 17, Hasbrouck Heights, NJ 07604
Website: http://www.pepboys.com
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