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"NELSON'S AUTO SERVICE PROMISES HOMETOWN SERVICE YOU CAN TRUST!"

General Info

Nelson's Auto service Inc. offers its customers all the advantages of on-site owner management. We are a state of the art facility that has a very low employee turnover and we have mandatory certification for all of our technicians. You will always have an ASE Certified technician working on your vehicle. We have access to all the major manufacturers repair information and procedures. We have the newest tools, equipment and electronics to properly diagnose your vehicles problems to fix it right the first time. We do factory recommended services. In our shop there is only one boss-you the customer-and we want to make sure that we earn your trust and confidence so we can continue to work for you. We depend on you to tell your friends and family about Nelson's Auto. Customer referral is the most effective advertising that we have. Check out our website at www.nelsonsautoservice.com or give us a call at 262-966-2323.

Hours
Mon - Fri 7:30 am - 5:30 pm, Sat - Sun Closed
Extra Phones

Fax: (262) 966-1892

Brands
5 Star Rated Tire Rack Installer, BG Products, Bridgestone/Firestone Dealer, Bumper to Bumper Service Center, Nitrofil
Payment method
visa, master card, discover, debit, check, financing available, insurance
Location

Nelson's Auto Service, Inc. is located just 1mile east of Hwy 83 on County Road Vv and Hwy E in North Lake, WI.

Serving Hartland and the Lake Country Area for over 27 years.

Amenities

Nelson's Auto Service offers convenient overnight drop-off and pick-up. We will shuttle you to and from your home or place of business FREE. Nelson's offers low mileage rental cars from Mayfair-Rent-a-Car, $24.95 per day. We have a comfortable waiting room with free wifi and we have a PRICE MATCH GUARANTEE ON ALL SERVICES (excluding tires).

Accreditation

BBB

Associations

Better Business Bureau

5 Star Rated Price Pledge Plus Preferred Tire Rack Installer

Rawhide Drop off Center

Bridgestone/Firestone Dealer

Bumper to Bumper Service Center

Categories
Auto Repair & Service, Auto Oil & Lube, Brake Repair, Engine Rebuilding & Exchange, Tire Dealers

Reviews

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operadiva

02/07/2011

Provided by Citysearch - 
Overall
The Lake Country's Best Auto Repair Service

Thank God for Nelson's Auto Service in Hartland. I have a 2007 Honda Accord that I was told by another repair shop needed a timing belt/water pump replaced at 70,000 mile check. I got a second opinion at Nelson's Auto and boy was I glad I did! Rick took a lot of time explaining to me that that was an unneccesary repair at this time. On the newer Honda's that is not done until @120,000 miles. I will definitely have that service done at the proper time and have them service all of our vehicles. Knowledgeable, and honest !

nconti2

12/28/2010

Provided by Citysearch - 
Overall
Great service

Nelson's was fast, accommodating, and honest. I recommend them!

Nelsons Auto Service, Inc.

12/02/2010

Provided by Citysearch - 
Overall
Nelson's Auto Service Hometown Service You Can Trust!

From The Owner: Nelson's Auto Service, Inc. is a Complete Automotive Repair Facility. We service foreign & domestic light trucks & cars. We have been serving the Lake Country for 27 years! We do it all:
Brakes, exhaust, emissions, air conditioning, alignments, factory recommended maintenance, oil changes, transmissions, struts, shocks, major engine repair, tires. Our technicians are ASE certified. We offer free pick up and delivery service to your home or work. Rental cars are available for your convenience for $24.95 per day. We are a Bumper to Bumper Service Center and we offer a 12 month 12,000 mile limited warranty on all parts and labor. We offer 6 months FREE financing to qualifying applicants. ""Big enough to serve you, small enough to care.""

jon-oy

10/28/2010

Overall
Avoid this place!

They are extremely expensive compared to their competition. Get another quote before letting them touch your vehicle.

claimed iconBusiness Response03/07/2011

I stand by my reputation, and my customer base. I hire highly trained ASE certified technicians who have been with Nelson's Auto Service, Inc. Hartland, WI. for more than 17 years. With the addition of my new General Manager, Rick Becker (October 2009)I offer the Lake Country Area the best service competitively priced. My employees are highly trained and honest. I would like to respond to "jon-oy" in person.

This listing has been claimed by a business representative.
thedonz

11/06/2008

Overall
Unfair, Typical Ripoff Mechanic Mentality

He quoted me 400$ for a part and install, had me tow it over to his shop with my trailer/car. when i got there he quoted me 515$ and said " would you like a diagnostic test too?" so i said " yes " he then informed me that it would cost another 95$ He then muttered with a sarcastic voice " or would you like me to just throw parts at it "



so i agreed and said, Fine, ill take the 515$ + 95$ test. he then walks away from my trailer, and said " just get it off the trailer and when your done come bring me the keys" as he returned to go sit down and watch television.



i couldn't get it off by my self, i tried but no luck, so i just drove away, this guy is a real tool and i will not ever be going down there again.



oh and his "diagnostic test" is Hooking it up to a OBD2 Reader, Which You can just go to a Auto zone and ask to use theirs for free.



What a pain in the ***

claimed iconBusiness Response03/07/2011

As the owner of Nelson's Auto Service, Inc.in Hartland, WI. I feel that I need to respond to this review. One, I invite "thedonz" to call me to discuss his aledged encounter with my business, 262-966-2323 ask for Skip. Two, I question whether this actually happened at my shop or has "thedonz" confused us with another shop in the area. Three, WE DO NOT HAVE A TELEVISION! Never did and never will. Fourth, we do not charge $95 for a diagnostic test, we in fact charge $125. Yes, you can get a free test at Auto Zone, but their test does not tell you what is causing your problem, and does not fix your problem. Our ASE Certified technicians, whom we send to school (and pay for their classes) read the test, find the problem, and fix it. Does the Auto Zone test do that? Is the person plugging the OBD2 reader in ASE certified and qualified to do the repair?. All of our work is warrantied for 12 months or 12,000 miles. Do you get that from Auto Zone? We have had a similar negative review on another site and that site management team investigated and found that the review was not legitimate, but someone impuning my reputation. I stand on my 28 years of being in business in the Lake Country and by the customers I have, many who have been with me from the start of my business in 1982. This review is a slur on my reputation, on the highly qualified and honest people who work for me. I believe this review was intended to hurt my business. Thank you, Skip Nelson, owner, Nelson's Auto Service, Inc., Hartland, WI

This listing has been claimed by a business representative.
jrmwau

01/16/2008

Overall
Great Service

I have been taking my vehicles to Nelson's for over 2 years now. They are able to do any work on my vehicles and are very easy to work with.