I had a very great experience with Goos RV, from the time of arrival, to the time of departure. I received very fast and courteous service. I found that their prices on their RV's to be the lowest from all of the surrounding areas. They have an excellent service department with also having the knowledge of welding hitches. I will recommend all of my family and friends to shop at Goos RV. Dawn
3701 Sd Highway 38Hartford, SD 57033
Wow! I read the other reviews and totally agree with both of them. We went to the Outdoor show this last January and found what we thought was the perfect camper for our family. We had to wait awhile to talk to the salesman beings they are a small family business there was only one sales man. We also have a small family business and like to support smaller businesses. When we finally got the chance to talk with him we told him that we were very interested in this camper and we would get back to him. At this time he also told us there would be no hurry in getting the campers swapped out beings there was still so much snow.I followed up with emails to him including pictures of our camper he replied back to me with the amount they were willing to give us for our current camper.So I sent the down payment the beginning of February and needless to say he was calling for our camper the beginning of March which was fine with us he was allowing to keep the other one there as long as we needed.. Nice guy right? Wrong we got there and they went on to pretty much tell us our trade was junk. They were not willing to give us what that had told us. We tried to counter offer with them and they wouldn't budge....Fine then we want our down payment back... During this time the Father of the sales man is showing his customers our camper telling them things that are wrong with it. Our camper is in the same condition as we purchased it 3 years ago and needless to say we got exactly what we paid for it 3 years ago when we traded it in with a different camper place in Sioux Falls.Two days after we left Goos Rv the sales man calls me to tell me what a liar I am! Beings I now stuck him with a camper that I agreed to purchase. He yelled at me for over 45 minutes! I tried multiple times to end the conversation beings it was going no where and like I was actually going to change my mind about the camper...He accused me of harassing his mom on the phone, and how I never told him the things that were wrong with our camper. Little did I know that it was supposed to come with 2 ottomans for the chairs when I bought it there was only one also our camper had a dent in the side and it had that dent when we bought it. He told us it was water damage and that I knew that! The camper never leaked a day that we had it it was in very good condition. He also told me that I am used to lying to people beings I am work in the insurance world and I am used to screwing people! He has no clue what my job is he just saw the word insurance on my jacket I was wearing. Finally he did say to me that I know nothing about campers which I agreed that isn't my job... And this is a used camper that I bought used so its not going to be perfect. But it was what I sent him in the pictures.Now today my bank calls to tell me that Goos Rv put a stop payment on the check they issued us to refund our down payment!I called to see how they could do this? They are now telling me that I signed a purchase agreement that stated the deposit was nonrefundable. I never signed any thing.I get the joys of going and seeing Lee Goos Jr tomorrow so he can show me where I signed!Needless to say stay away from Goos Rv. I have never been treated this way by anyone in my life! And all over a camper! If this is the customer service that they always use I will be surprised to see them stay in business! We have recently purchased a new camper from another company in Sioux Falls and I will let every one know not to go to Goos Rv.
My experience is a short one! My family and I are very interested in trading in our 5th wheel camper, outgrowing it! We found a few models on their website we were interested in but of course we want to take the kids and ourselves to look. I called once and the lady who answered was rude and basically told me our camper wasn't worth a dime even though it's a 2009 and had one owner. The second time I called hoping it would be different it was much worse. I told her we were on our way and wanting to make a sale today. I told her I understood they closed soon but we wanted to get the sale started as this is the only day we could come due to jobs. I was polite enough to call to ask and she asked me on the phone if I was willing to give up my life for a sale. My jaw dropped. I informed her we were serious buyers and she told me no one would be available for us! My husband works 15-20 hr days he's willing to give up his life for a job and an early day off and we were ready to buy!
Horrible service, Attitude, and all round humans!!!! We were from out of state with our camper broke down and both the owners, husband and wife both said, you didn't buy it from us so we won't help you. We were just passing through and needed air, and to borrow a few tools. As a person and not to mention a business owner myself, I have never seen someone act this way. All other reviews show same service. How this place is in business is beyond me!!!! So if you you are looking for a nice, friendly place to shop with excellent customer service, I would highly advise staying far far away from these people. Would give zero stars if I could!!!
Buyer beware!They are nice when taking your money, but jerks when needing warranty work.Communication skills suck too!We will never, never, never buy from Goos again!
Terrible customer service! Promised our warranty work would be done after 3 weeks at their shop. They have now ruined our vacation plans.They were nice when we purchased, but jerks now that something is wrong with the camper.We will never, never, never buy anything from Goos again!