Ugo DiGrazia Air Conditioning & HeatingAdd to Favorites
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Services: Heating, Air Conditioning, Service & Repair, Installation
Appointment Needed: Yes
I'm changing my review from 1 star to 3 based on getting a call from Ugo to discuss our experience. Will leave out the details of the original review. Here's why I'm only giving 3 stars...
1) Took over a week to get a scheduled date to come out and see my issue. I called and left message. Then had to call back a week later. I was told they left a message, but I don't have a record on cell or home phone of a message. Could be me.
2) Ugo needed to find a replacement vent hood for my heater which was discontinued and couldn't find one. 2 weeks later he called me asking me to locate the part. I felt at the time that they were not interested in searching and were only interested in doing a bigger job (replacing the heating unit). I was also upset that it took 2 weeks to give me a heads up that they weren't going to find the part. His logic according to him is that he wanted to show me that the part wasn't available and he wasn't trying to upsell me a new heating system in addition to the water heater. I'll take his word for it now, but communication could have been clearer.
3) I thought they were pricey. Once I decided to replace the heater as I was out of time to try to find a replacement vent hood I got quotes all less than his. The reputable local vendor I went with did the job for -17% less. It was a different brand which accounted for a 6% difference, but the labor was -11% lower.
The water heater installation was done quick, but the communication and pricing were issues for me.
Left a voicemail and contacted them via email through their website. Never got a response for maintaining my furnace. I guess they can't be bothered unless the job is going to cost you a few thousand dollars. They don't care about the little jobs and building relationships.
Ugo, Jr. and his staff were very professional and courteous. They helped us out temporarily during an extremely busy time of year. When they came back to install the new system, they were neat, polite and couldn't have been nicer. We would wholeheartedly recommend them.
I was out of the state for business for several weeks while my family was back in CT for the winter. Of course, this was when my boiler stopped working. I called Ugo Degrazia after a friend referral. I can't say enough about my experience. They were VERY patient and understanding - explaining our options to me (remember, I'm not even in the state) while working with my wife in CT and accommodating her busy schedule. Ugo and his team provided us with everything we could have possibly hoped for - knowledge, patience, a good price, an excellent end product, but most of all...peace of mind my family was being very well taken care of. A sincere thanks to Ugo and his team. I look forward to working Ugo Digrazia Heating and Cooling again in the future!
We had central air put in our 1957 ranch home by Ugo Degrazia Heating and Cooling. They were professional and respectful of our home., and careful to be as clean and neat as possible throughout the process. They did an excellent job. The building inspector from West Hartford commented how professionally the work was done. It was a pleasure from start to finish working with this company. We highly recommend them.
Ugo Digrazia Company switched my old furnace servicing 3 apartments in an old brick house to 3 much-more-efficient furnaces/boilers, one servicing each apartment. When CNG came to inspect, they said the Company did exemplary work. If I ever need them, I would use them any time.