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HEATING & COOLING EXPERTS

General Info
Air Conditioning Estimates Furnaces Plumbing Contractors Water Heaters
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

SunClosed

Services/Products
  • Heating
  • Air Conditioning
  • Service & Repair
  • Installation
  • Water Heaters
Brands
Bradford White, Bryant, Carrier, Weil Mc Lain, york
Payment method
check, cash
Neighborhood
South End
Categories
Boiler Dealers, Furnace Repair & Cleaning, Heating Equipment & Systems-Repairing, Ventilating Contractors, Air Duct Cleaning, Heating Equipment & Systems, Heating Contractors & Specialties, Air Conditioning Service & Repair, Geothermal Heating & Cooling Contractors, Boiler Repair & Cleaning, Heat Pumps, Plumbing-Drain & Sewer Cleaning, Air Conditioning Contractors & Systems, Cleaning Contractors, Duct Cleaning, Furnaces-Heating, Water Heaters, Plumbers
Other Information

Services: Heating, Air Conditioning, Service & Repair, Installation

Warranties: Yes

Appointment Needed: Yes

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Reviews

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Nelson F.
Edited: 08/25/2017
Overall
Expertise
Professionalism
Promptness

I'm changing my review from 1 star to 3 based on getting a call from Ugo to discuss our experience. Will leave out the details of the original review. Here's why I'm only giving 3 stars...

1) Took over a week to get a scheduled date to come out and see my issue. I called and left message. Then had to call back a week later. I was told they left a message, but I don't have a record on cell or home phone of a message. Could be me.
2) Ugo needed to find a replacement vent hood for my heater which was discontinued and couldn't find one. 2 weeks later he called me asking me to locate the part. I felt at the time that they were not interested in searching and were only interested in doing a bigger job (replacing the heating unit). I was also upset that it took 2 weeks to give me a heads up that they weren't going to find the part. His logic according to him is that he wanted to show me that the part wasn't available and he wasn't trying to upsell me a new heating system in addition to the water heater. I'll take his word for it now, but communication could have been clearer.
3) I thought they were pricey. Once I decided to replace the heater as I was out of time to try to find a replacement vent hood I got quotes all less than his. The reputable local vendor I went with did the job for -17% less. It was a different brand which accounted for a 6% difference, but the labor was -11% lower.

The water heater installation was done quick, but the communication and pricing were issues for me.

Tina B.

02/14/2017

Overall
Expertise
Professionalism
Promptness

came right out to the house to check furnace within 1/2 hr. of my call. explained what needed to be done and completed job in a timely manner. offered advice for future service and maintenance. excellent customer service!

D N.

01/19/2017

Overall

Legit. Honest and upfront, fair pricing. Fixed my boiler, told me what was wrong, what they fixed and why it cost what it did, which was less than estimates from 3 other companies.

Michael A.

09/19/2014

Overall

Left a voicemail and contacted them via email through their website. Never got a response for maintaining my furnace. I guess they can't be bothered unless the job is going to cost you a few thousand dollars. They don't care about the little jobs and building relationships.

David M.

08/14/2014

Overall

Ugo, Jr. and his staff were very professional and courteous. They helped us out temporarily during an extremely busy time of year. When they came back to install the new system, they were neat, polite and couldn't have been nicer. We would wholeheartedly recommend them.

Walt L.

03/09/2014

Overall

I was out of the state for business for several weeks while my family was back in CT for the winter. Of course, this was when my boiler stopped working. I called Ugo Degrazia after a friend referral. I can't say enough about my experience. They were VERY patient and understanding - explaining our options to me (remember, I'm not even in the state) while working with my wife in CT and accommodating her busy schedule. Ugo and his team provided us with everything we could have possibly hoped for - knowledge, patience, a good price, an excellent end product, but most of all...peace of mind my family was being very well taken care of. A sincere thanks to Ugo and his team. I look forward to working Ugo Digrazia Heating and Cooling again in the future!

Sandy L.

01/21/2014

Overall

My furnace died on a weekend they came with space heaters. They were there the next day to install the new furnace at a very fair price and worked until it was done the same day. I would recommend them to anyone. The price was far less then I had anticipated.

Merri K.

01/02/2014

Overall

We had central air put in our 1957 ranch home by Ugo Degrazia Heating and Cooling. They were professional and respectful of our home., and careful to be as clean and neat as possible throughout the process. They did an excellent job. The building inspector from West Hartford commented how professionally the work was done. It was a pleasure from start to finish working with this company. We highly recommend them.

ellchaput

01/04/2012

Overall
Ugo Digrazia Company switched ...

Ugo Digrazia Company switched my old furnace servicing 3 apartments in an old brick house to 3 much-more-efficient furnaces/boilers, one servicing each apartment. When CNG came to inspect, they said the Company did exemplary work. If I ever need them, I would use them any time.