Don't count on these people to help you out. Sure....they'll show up for the service call, promise you they'll take care of things, then don't follow through. No concern about good customer service....not sure how they sleep at night. Go somewhere else. If I could have given them less than one star, I would have.
Harrisonburg, VA 22801
Wherever you bought it, we'll repair it.Schedule Your Repair
From Business: Sears Appliance Repair's expert technicians provide product maintenance and repair solutions for your major home appliances. Our techs are industry-trained, well-…
I scheduled an appointment with Kunz through Whirlpool to fix my 9-month old dishwasher. The service window was 8 am to 12 noon which meant that I had to take off most of my work day to accommodate their service schedule. Once it became after 11 am I began to suspect that Kunz was not going to show up. I contacted Whirlpool who were not able to reach them at their office location. I also tried several times with out any success. I then read other reviews about this company and saw that they were 3 hours late for another appointment and provided poor customer service to them and another customer. I was amazed that Kunz did not have the common decency to contact me to inform me that they were not going to show up. They completely dropped the ball at my time and expense. This was a very upsetting experience, having lost a work day on top of it. And my dishwasher is still not fixed!!!! I insisted with Whirlpool that I did not want to do business with anyone who is so inconsiderate of a customer's time and I will be using a competitor to complete the work in a more timely manner. I will never ever consider doing business with Kunz. HORRIBLE CUSTOMER SERVICE :=(
My go to people for years. I once was worried that my husband might think something was going on! They are always fair, patient, respond in a reasonable manner, and I am ALWAYS glad they have come and fixed the problem!
Horrible customer service! they came out (3 hours late) and didn't fix the problem. I have now been trying to get them back for over a month and they keep standing me up. I will never uses them again
A friend recommended Appliance Hospital and they have solved all of our vacuum repair needs quickly and honestly!