Valley Pool & Spa
182 Neff Ave, Harrisonburg, VA 22801
What are your store hours? All of our retail stores are open from 9AM-6PM Monday-Friday, and 9AM-2PM on Saturdays.
Phone: (540) 433-2762
Primary Phone: (540) 433-2762
TollFree: (800) 296-7946
TollFree: (800) 626-6659
Valley Pool Co
Valley Pool Company
The store is maddening. Some employees are absolutely wonderful, knowledgeable, helpful, and make you feel special. Others act like it is a burden that you walked in, don't want to answer questions, and grunt.
As for service for my hot tub, I find the same thing. It seems like an imposition to make an appointment and you have to call at just the right time. Emails are usually answered, not always. One time they came and got mud all over the emptied and cleaned tub, breaking the gate to the deck in the process. Another time the tech was smiley and friendly and cleaned the tub before he left. (That was Daniel).
But they charged me $168 to replace a light fixture. It took two months and ultimately I had to order the fixture because they "couldn'"t. That is unreasonable. A week later the thermostat went out. I think I will find someone else to replace that.