I have just had a rotten experience with Harrisonburg Hyundai. They are cheats and liars. No integrity. In 2011 I purchased an Elantra. The sales rep at the time did a huge hard sell on the Auto Armor coating package and told me it offered lifetime protection on the finish. I now have the paint peeling off the roof. I called to arrange to have it taken care of and got a thorough run around. The first person admitted that in the past it had been sold as a lifetime warranty but now only covered 7 years and said someone would research what I had been sold and call me. No one called so I tried again. This time Travis Brocato looked up my contract and said it only covered 7 years. It was "renewable for a lifetime". He admitted that in the past people had over promised things but that they were no longer employed there. I asked whether if it was renewable wouldn't someone have contacted me to renew it and he said no. That seems strange to me. He and his manager Brian Horne refused to stand behind the promises made to me. I am very disappointed. I had hoped that Harrisonburg Hyundai would show more integrity. This is a real shame since I like the car. I won't do business with them again. They have responded to my reviews on other sites with accusations that I threatened to ruin their reputation and to my statement that their salespeople lied to me with the contention that I should have read the contract. Interestingly, I found my file from the purchase of the car and I do not have a copy of that contract.
Serving the Harrisonburg Area