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Four tips for keeping yourself and your vehicle safe while you wait.
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Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
DO NOT GO HERE!!! AVOID AT ALL COST!!! i don't even know where to begin! We have roadside assistance through AMEX and they provided us with a tow by this company. We were towed to their shop but before agreeing to be towed we asked for rough pricing for an alternator. Let me add we knew the problem with the car before the tow truck had even arrived. So the tow guy Mike priced us roughly 350 for parts and labor. The following day we follow up with the shop to ask for exact pricing and their price doubled. They were charging us 700 for parts and labor. We decided not to go ahead with the shop because we felt were were given the "bait and switch" bad business we decided to go elsewhere. This is where it got interesting, they then told us we would be charged 100 for looking at the car, where 1- we already knew what was wrong with the car and 2- we were told that we would not have to pay anything if we decided not to go through with services. We were upset but did not want to risk anything else with the car so we agreed to pay. They then said they would only accept cash for this transaction because they feared we would fight the charge.... what? So i went personally into the shop after much back and forth on the phone and decided to pick up my car immediately. I arrived at the shop and spoke with the owner Tommy who i explained that i am willing to pay the charge Amex or Visa which ever they preferred, but i was not paying cash. In a very unprofessional manner he stated " so you're telling me how you're going to pay me?". So he refused to give me my car unless i paid cash, this is when the yelling and arguing began. Some elderly lady who i was told was his wife was yelling and cursing at me telling me i would not get my car and to " get the F out". They then pushed us out of the office and slammed the door. I had to call the police , and finally got my car back. This place does not know or understand the concept of PROFESSIONALISM. They lack any education as they were unable to carry a conversation without yelling and cursing. i went to the dealership and paid more and it was worth every penny to deal with actual human beings.
Truly disappointed in my experience here for the first and only time. I truly felt I was ripped off and taken advantage of. I do not recommend any customer to this garage. My car was serviced for one known issue due to a break down. Rather than just fix the issue and let me be on my way, I was told of two other problems that had never existed before entering this garage, one of which, a shifting issue, which suddenly occurred and that it had to be fixed or else it couldn't be driven out of their lot so it was claimed...I never had a shifting problem since owning the car in 2007 but approved them to fix it, which was my fault. They then claimed an engine warning light indicated another problem, which had never appeared before but claimed I must had seen it..As I felt this was questionable and beginning to think it was a scam to get more money out of me I denied them to fix this issue and immediately took it to my regular local mechanic, which charged a $300.00 diagnostic fee. As for the engine warning light issue, I was notified that a fuse, which caused the engine warning light to come on was missing. Because the fuse was removed was why the engine warning light came on...I was also notified that a piece of the shifting console was missing. This part will cost me $400.00 to replace. I was also notified that I now have a tiptronic electronic switch failure, which will cost me $800 to fix. Mysteriously all of the above became issues after this garage worked on my car. I will be looking to file a report to the Better Business Bureau as well. I have never had a mechanic experience like this in my life time and truly hope you do not experience the same. STAY AWAY PLEASE. Based on my experience their ethics and integrity are questionable.
Completely unprofessional. The concept of customer care is unknown to them. These crooks are being contracted to do roadside assistance by major insurances and car clubs. Given initially 45 mins wait time for tow truck to arrive, I gave them a call to check the status after 1hr and was told to wait another 40 mins. After I politely suggested that it would be more than 2 times more that initial estimate, the lady (if I can call her that) on the other side of the line became very rude and agitated and told me that I need to cancel the call and hung up on me. So if you are ever in need of roadside assistance or a tow truck, and your car club or insurance tells you that they are going to dispatch Intercontinental- request another provider. You will thank me later
There was very unprofessional service. Jack brought my car into Intercontinental Repair Shop for repairing. It took my car 2 weeks to repair because the shop did not have all necessary parts for my car (Hyundai Sonata 2011). He told me the address of the shop, which is 179 Osborne Road, Harrison, NY.On Monday, Feb 11, 2013, I called him and asked when I can take my car. He told me I can come on Wednesday (Feb 13) or on Thursday (Feb 14), and he said “OK”. I decided to come on Thursday, and I told him about this. When I came to Harrison I could not find the repairing shop using this address. There where private houses around. When I called Jack, he told me that the repairing shop actually locates in Rye. Before I came he told me that it locates in Harrison, and that’s the official address.When I reached his office, he told me that he did not expect me. He forgot that we agreed I come over on Thursday, Feb. 14. Moreover, he told me to pay the balance I owe the shop with cash, not with a check or a money order or a credit card. He did not tell me before. I could not withdraw cash from the nearest bank because something was wrong with that ATM machine. And he told me to come next time – no matter what. Should I add that he was very nasty and arrogant?If you contact this repair shop, you will waste a lot of time and nerves.
For the person with the Porsche....Maybe its you that knows nothing of how to tow a Porsche. I know for a fact that you do indeed need to have it flatbed-ed and need to use wood planks to raise it up off the ground as you load the car onto the flatbed. If you do not you will then scratch the car up and would have had a lot of other damage. This company has towed my Porsche 930 wide body on numerous occasions. And if you didn't know my 930 is only an inch off the ground. If they didn't put the wood down I would have told them to leave. I believe you are just being ignorant. And as far as putting a claim in, what is that going to do. If you were putting it through your roadside...well I would just like to inform you that my roadside is the one that informed me on how the tow truck driver should be loading the car and that they are only to use a flatbed. Maybe you should familiarize your self with your owners manual. And then maybe apologize to the company that was going to tow you. Have a nice day!!
DO NOT USE THIS COMPANY they are lying thieves! Scraped the bottom of a brand new Porsche Panamera Turbo when they tried to tow it with the wrong truck & drove it straight up the back. He then pulled out two planks of wood to get it up there at which point we told him to leave. When trying to make a claim later they denied everything! How people can be so extremely dishonest is beyond me.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.