They have handled my investment properties for 11 years now including when I was stationed out of state, and I'm quite happy with how they've been handled.During the flooding of 2013, which led to a lot of repairs being needed at more than one of my properties, they took control and quickly handled getting everything set up with insurance, dispatched, and followed up on, to keep my tenants happy and my investments in good condition. I also appreciate that they do a thorough screening of their tenants before allowing move ins. The tenants they placed into a unit of mine 10 years ago is still living there and has kept my unit in great condition, which is easy to monitor with the yearly inspections that they complete with full documentation of the properties current state.
I rented from them for the past 3 years and they are great. Handled all maintenance requests in a timely manner.
Best property management company around. Great customer service & awesome people. Love working here!
I work here at LPM in the Community Association Management Division. My days are spent making others happy! I love my job & the people I work with.
Look elsewhere if you need a pro to handle your HOA. They claim to be IT experts but were unable to successfully execute a simple mail merge. They don’t listen to their clients, they create more problems for me than other property managers (I’ve dealt with 5 different companies and they gave the worst service). Instead of listening to their client and solving problems, they deflect or ignore them.
I cannot recommend this company. I had a very bad experience with them and they are fully aware of my disappointment. Yet they keep sending me requests to "add me to their professional network." Twice in one week! Really?
Rental Nightmare Becomes a RealityI moved into my apartment at 234 Susquehanna Ave in Enola back on February 8th. I first contacted Richard Contes in the middle of March regarding a tree that was falling down on the corner of the property and it was hanging right over my motorcycle. He told he would notify the owners of the property about the tree because they would be the ones to take care of it. About a month went by and I didn’t hear anything from him so I decided to call and check on it. He explained to me that the owners said that it was not on their property and there was nothing they could do about it. In addition There was mold growing in the bathroom and in the second bedroom.The worst part of this whole experience occurred once I moved out. Angela told me over the phone that I would receive my security deposit back once I left the place clean and without damages. She emailed me back and forth regarding the security deposit and eventually she said that she would be keeping my security deposit due to me not providing 60 days notice. Angela told me she would be charging me $1,580 for terminating my lease. I had given her 40 days notice that I would be moving out due to the mold, which was a health concern for me being Asthmatic. I believe that 40 days was ample time given the circumstances. In addition I had found a qualified tenant and sent them to fill out and application with Richard. The person had told me they called and could not get ahold of anyone because that person was out of the office for 10 days. This was not my problem as I had found them and showed them the house and it was up to Susquehanna Realty to do the rest. Angela said she could not even send my deposit disposition form through email, which she finally did, after asking her 6-7 times. This was by far the worst rental experience I have ever had! I do not recommend renting form this company or from Neil and Sherri Mahon. You will be out of money and will truly regret it like me!
They talk a good game to get your money......and then at the end tried to charge you because they are liars and after you show that they owe you, they will take their time refunding but they gave me a due date on their lie of a balance due. Crooks!!
This company fails to serve the tenant in just about all phases of renting. Contacting property managers is a nightmare, even with their automated phone call system. The business "opens at 9am", I have never been able to contact a representative before 10am. This company is trouble and I advise you think twice before signing a contract.
Dishonest and shady! Don't let this guy manage your property or you could end up with destroyed house and no rental income!