River Drive Service Center

I’d give less than 1 star if I could. I brought my car to this shop because of a positive review on another site that I mistakenly thought was real.



1st they forgot to look at my car when they said they would, then acted like they were doing me a favor to give me an estimate on the repair I requested.



2nd when they called the next day, they gave me a high estimate $543.62 to replace power steering hose (289 parts 254 labor). I said thanks but no thanks, it’s an old beat-up car and I’m not looking to sink that much money into it. 1996 Isuzu Trooper - I’ll drive it, sell it, junk it - the vehicle is not worth much. To be fair, I offered to pay for their diagnostic time. Although when I dropped it off, I told them what I thought was wrong.



Greg called me back a few minutes later to tell me they had 2 hours into it but he would “do me a favor” and only charge me for 1. I asked him what the H#!! would take them 2 hours to diagnose a leaky power steering hose that I told them about up front? He said only 10 minutes was spent on the car, the other time was spent on the phone and internet researching the parts.



I got off the phone googled the parts and within 4 minutes found them for $53.61 including shipping.



I don’t mind paying service providers a fair amount for their time and talents, but this is ridiculous.



I’ll never take my car here again. It’s places like this that give the industry a bad reputation.