Faulkner Hyundai of Harrisburg
2060 Paxton St, Harrisburg, PA 17111
Phone: (717) 303-3194
Parking: Lot, Free
Wheelchair Accessible: Yes
Bought a 2011 ford escape 51k miles
with 3 month warrenty
suv was supposdly perfect condition and I paid top price with little for my trade in.. Vehicle looked great when i looked it over and test drove and after service dept got it ready it looked like crap and missing parts..they gave me one key and the fob didnt work.. 2months later and 1k miles the powertrain went
faulkner gave me the run around on the warrenty and ended up they wont cover it
i have to pay out of pocket to have vehicle fixed... Stay Away from faulkner
if you dont want to get screwed over !!
My daughter bought her car (a 2004 Honda Accord) at Faulkner Hyundai early in 2015. I was with her and the process of buying the car went fairly smoothly although it did take a while. It has been a good car for her so far. We got a package added onto the price (not really my choice but it does give us some peace of mind) so that problems can be corrected and routine maintenance done at no charge for the first year. I personally have taken the vehicle there three times so far for normal stuff - oil changes, tire rotation, fluid checks, etc. Each time the service has been efficient and the staff has been pleasant. The waiting area is comfortable, there is a TV to watch, newspapers and magazines to read, coffee and cold bottled water are available and free Wi-Fi is provided. I can't give any insight into any major service/repairs as yet but I will continue to have service done there. I would also consider making the purchase of another vehicle, new or used, at Faulkner Hyundai in the future.
I actually used Faulkner suburu but they were awesome. The service department fit me in less than 24 hours for an inspection, brake recall and a major service. They kept me informed as they worked on my suburu. The shuttle service worked great for me to get back and forth to work. All around great service.
Horror story thus far- HYUNDAI Santa Fe
I bought my 2nd Hyundai because I was pleased with quality of the vehicle and Faulkner service.
This 2nd experience, however, has proven to be a difficult one.
I took my vehicle for its 1st service to Faulkner, everything checked out fine and I took it home.
The next day the Santa Fe would not start because the battery was totally drained. Thus, I jump started it and took it back to Faulkner, explained what happened. I was surprised and disappointed that they only recharged the battery and hoped for the best
I took my Santa Fe home, gain and, same thing, battery was drained the next day- obviously something was draining the battery!
Took it back to Faulkner a third time, Faulkner provided a loaner and kept it for a few days, returned the Santa Fe back to me and indicated that it was “fixed”. I took it back home and after a couple of days, same thing, battery was again totally drained.
Thus, took it back to Faulkner, for the third time. I was well treated by the Service Supervisor, Brandon, got a Hyundai loaner and this time they kept it for almost 2 months trying to figure out what was causing the drain on the battery. After 2 months, I was given the Santa Fe back, indicating that the problem was “fixed”.
After getting my Santa Fe back, I used it for a month without any issues but after leaving it parked at the airport for 3 days, again the battery was drained- another inconvenience another jump start.
Once again, I took the Santa Fe back to Faulkner. This time no Brandon, no Hyundai loaner, just an Enterprise rental Dodge Caravan and who knows what the story will be this time around.
It would help if Faulkner is more responsive, focused on REALLY resolving the issue, not inconveniencing a loyal customer and less focused on flipping the issue back on the owner, without a solution.
I am from Illinois and was traveling to Canada and then to Pennsylvania on a family vacation. My sunroof shattered on my Honda Accord in Indiana on a Saturday and we could not find anyone to fix our sunroof until the next week. We called ahead to Faulkner Honda and spoke to the service department because we knew that we would be in Harrisburg Pennsylvania on Tuesday. Rob from service was more than accommodating, he ordered the sunroof for us ahead of time and told us that we could get it installed on Wednesday morning. Rob told us to drop our car off on Tuesday so that it would be inside the building in case it rained that day or that night and that he would have enterprise meet us at the Honda dealership. We showed up at Faulkner Honda and enterprise met us there, we switched cars and enjoyed the rest of our vacation. The next day, Rob from service called and said that my car was finished and at no cost to me. The Service manager John Komar contacted my dealership in Mo. and got everything straight with them and the $700 sunroof cost me nothing, because John went out of his way and called and got everything approved with my Honda dealership. (My vacation just got better). John Komar and Rob in service are #1 in my book. I arrived at Honda to pick up my car, and noticed that Faulkner Honda cleaned the inside and outside of my car. I never asked them to do that, they just did and it looked amazing. They got the scratches out of my paint from when my sunroof shattered also. I met with Rob when I arrived at the Honda dealership and Rob stated for us to just leave the rental car there and he would take care of getting it back to enterprise. This saved us even more time. This dealership is the BEST dealership I have ever dealt with. Thank you, Jeremy