First National Bank F.N.B.
4807 Jonestown Rd Ste 141, Harrisburg, PA 17109
Phone: (717) 909-5931
Phone: (717) 441-3400
Bowman, Lauren B Colonial Park Family Practice
Colonial Park Family Practice
Heritage Medixcal Group, LLP - Colonial Park Family Practice
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The worst service ever had !!!. I had a appointment scheduled at 3:00pm ,I was ther with my 2 year old son @ 2:55,,they said the doctor is 20 min behind.i decided to wait , and we wait until 3:50 pm and nobody call us , i went to the receptionist and ask her what is going on?...then she said we have to wait another 1 hour to see the Doctor ...that was really annoying ..i took break from my work and had to get back in 40-45 min..I already waste 1 hr there..They should have tell me if we have to wait that long.....Don't even want to apologize.Never want to go back this place anymore will find some other provider and never recommend anybody to go there....
THE WORST. Have gone there a few times, for routine things, but called this time because the Surgeon General herself noticed a lump...
1) Left a message after hours (to avoid their notoriously long hold time). They still did not call by lunch the next day. Do they even check???
2) Hold time is FOREVER
3) Kid who finally scheduled me failed to enter appt in computer. Luckily receptionist was able to fit me in when I arrived.
4) Nurse was unprofessional - complaining about that being the 3rd scheduling snafu of the day and seeming not in the least concerned about me the patient.
5) Dr. gave referral for mammogram and ultrasound, but then I was told "the scheduler will call you within 48 hours". What????
Not sure if this office is overloaded, or what, but my health deserves better care. Peace out.
Seriously the worst experience. Quality is awful. I've tried called 8 times to speak with someone about my appointment time and I don't even get that awful computer lady giving me "options" they billed my insurance incorrectly. Every time I go into the office all the workers treat each and every patient like an inconvenience. I've been going there since I was a kid, but I'm through with them. It used to be a place where the doctors actually cared about their patients, now none of the employees even pretend to tolerate the patients.
AWFUL. If you want to be treated like a second class citizen, look no further.