Poor serviceI have contacted both the City of Petoskey and also the BBB on the trash service that is provided by them. I am a summer resident who pays a monthly few for the months I am not there and most times they never pick up the trash. I do call the next day and sometimes they pick it up and sometimes they tell me it will be picked up next week.. The trucks are not reliable because when I call they mention the trucks were broken down yesterday. They do not return calls.
3. Zters Inc.
Serving the Harbor Springs Area.
From Business: Monday-Friday, Call for Quote. Zters provides dumpster rentals, portable toilets, fence rentals and more. Portable toilets are great for special events and constr…
I had a great experience with the sales rep Aaron and his manager Chris. They are some of the best customer service agents I have ever dealt with. I…
I have had repeated problems with them not picking up trash. We will call and get the following from them.1 - our trash was not picked up, we took container back at 9pm. we called the next day, they claimed they were by and our trash wasn't out, after bantering back and forth, we found that they were by at 11pm, truck broke down.2 - our trash was not picked up, we called the next day, it was missed, they will pick up the following week. it was summer, it was stinking and we had a large party coming that weekend, told them that it needed to be picked up because of that. they said they couldn't do it, the trucks have a route. I said well the container is going to over flowing and they said I would have to pay an additional rate. I mentioned it was unacceptable and would their boss or the owner of the company put up with this service? No response. I tried to cancel and get a refund from my prepay, they wouldn't do it. 3 - trash not picked up - broken truck4 - trash not picked up - broken truck5 - waiting for my 3 months to run out before I get billed again, due to no refund being issued, even through they are not living up to their end of the "agreement". 6 - also not a complaint given to them, but often have large oil stains at the base of my driveway and see other driveways that have the same. I can understand a business starting up and having problems, but the ones answering the phones are argumentative and of course the customer is always wrong! Only giving one star because I had to click on one to submit.
Trash collector took a bag of trash out and set it on the ground because I didn't have it tied shut. Never again will I use their service...... very disappointed :-(
They are pretty much the only one in the area that will service our address, but they are pretty good.