Very disappointed with this business. They ordered me a dress and mailed it to me with the promise that it could be returned for credit. Then when I attempted to return it they said it had to be returned in three days. It was *mailed* to me. How would I get it mailed back to them in three days? Unresponsive and won't return emails. Think twice before ordering from them online.
I have bought 4 gowns here and unfortunately to say, I will not be coming back. They used to have an amazing staff with wonderful customer service, but anymore, they seem very lack luster and have lost their sparkle. Last time I was in it seemed as though they would think up any compliment to throw in just to make the sale- whether the gown flattered me or not. It has become all about the money and with that I am very upset and let down. Simone's used to be my favorite place to go.
I have been shopping everywhere with my daughter for a prom gown. I can’t believe the way people treat you when you are there to spend money! At Simone’s, we got the best service EVER! And we found the Best selection in gowns her size. The place was packed with people looking for gowns and they very were busy but, some one came right over to me and gave me all of her time and attention, making my daughter truly feel special. Simone came in to check on us from time to time to see how we are doing. I can’t say enough about this shop. When my daughter is ready to be married, I’m going there first! Keep us the good work. You are number 1 in my book.Marge