I called day before my visit to assure that someone would be in for actually making the eyeglasses and was told there would be. My appointment was for 5:45 and I arrived 30 minutes early, and could see that there was someone in the lab, so I asked again and was told she would be leaving at six, that she was taking off early. when I expressed my displeasure, I was told someone fills in the evening hours, After my sons exam, which was the only bright spot in this fiasco, I then endured a baffling "Salesman" which could not operate the system. Lack of customer focus, and very untrained staff. Would advise to try somewhere else first.
24. Pearle Vision
1155 Carlisle St Ste 20Hanover, PA 17331
From Business: Caring for you and your eyes since 1961, the eye care experts at your Hanover Pearle Vision provide genuine eye care to you with eye exams, high-quality lenses, a…
I am impressed with the friendly and professional service I received during my initial visit at Hemler Family Eyecare. Dr. Hemler took the time to explain what he found to be my vision issues and his recommendation. The ladies in the front were very helpful in getting me the frames that look the best on me as well as understanding my insurance and what is covered.
Have always used this location specifically because of their wide selection and great staff. The optometrist is a little strange, and I've had lens defects before (but the lenses were replaced for free, so can't complain there). I drive from Maryland just to get the selection and service of the Hanover Visionworks location.
I highly recommend Dr. John Baer and Dr. Howard Hartzell. They take excellent care of your eyes, are very thorough, and take the time to make sure that you understand what your problem is and how to treat it. Dr. Baer is also an excellent, well trained surgeon who uses the latest cataract surgery techniques.