great experience with staff. very helpful. wonderful vehicle. easy check out and return. no problems would rent again.
Always Friendly and Helpful. Wide Variety of Vehicles to choose from the newer Models. Especially like the Nissans and the Buicks.
Super easy in and out. No problems and a great shuttle service to the airport. The staff was friendly and helpful.
I've always have had great experiences with National Car Rentals. This facility always has first class cars to select from, and since I am a Executive member, I always get upgraded vehicles, which are very nice. I look forward to renting here as I know I'm going to get to experience a new vehicle of my choice! I highly recommend them.
I was hesitant to ever rent a car again after my last experience with Budget Rentals. I thought, let's give National a shot. And i'm so glad we did because we had a fantastic experience through National's (FREE) Emerald Club! LOVED my Jeep Patriot rental and National's excellent customer service. We were travelling with 2 toddlers and greatly appreciated being able to catch a shuttle to the rental place right away. When we arrived we were greeted by a very nice fellow who escorted us to the row of cars with the keys already in the car. We hopped in and drove to the exit where we pay (like paying for parking). This is where we ran into some issue. It was midnight, so only one check out was open and the car in front was taking FOREVER! Once that person finally paid, the 5 cars in front of me quickly paid in about 5 min, and the cashier was awesome. We weren't upset since the kids were asleep but we were hoping to avoid any type of line or wait. And dropping the car off was zero hassle.
I am anot Enterprise VIPS. I rent from this location 4 times a year. The cars are ALWAYS dirty as-well-as the WINDOWS (inside and side mirrors). I've mentioned it more than (4) times and all I keep getting is a; FREE UPGRADE the next rental. HOW ABOUT A CLEAN CAR! A friend is REGIONAL MANGER with Enterprise on The West Coast and tells me; "It's company policy to give customers CLEAN CARS and REFUSE a DIRTY one." Not happy....
Great experience - the folks at BWI location could not have been any nicer and accommodating. The area was hit with major ice storm but this did not effect the customer service - a clean warm vehicle was provided in minutes. Returned in Boston and was also a very good experience - everyone was very pleasant and helpful. National is the way to go............
I travel to Maryland often. Rent my car through BWI facility. Over the last few years, I have learned that National stretches my dollar farther than any other rental organization. I have used many others and will now only rent from National!
I rented a car at BWI and had to transport family belongings to Texas. The rental pick-up was flawless. Arrived walked out to Emerald line picked a car and I was on the way. Returning car in Texas, I received the same service. Drove in, attendant asked if everything was ok with rental and was on my way in ten minutes. Great service and agents.
The first two cars I selected had problems (windows wouldn't go down in first car due to a short in the fuses, second car had the tire lights on), but my third car was good. It was a hastle to move my bags from car to car to car, too. The woman who processed my rental at the exit booth was friendly, but there should have been help where the cars are located to deal with the car problems I experienced.