My three recent rentals from National have been excellent. Being able to bypass the counter and pick a car from the Emerald Aisle is incredibly convenient, and one often has a decent selection of cars to pick from. However, I was not invited to review a rental last year from the BWI Airport, and I do want to address a few issues I had then: 1. The rental rate was almost twice what I have been charged in the past (and recently). The rental did extend over the Labor Day weekend, so perhaps this is standard industry practice, but I still have to note it. 2. Much more serious was that when I drove onto I95, I was almost unable to see anything because of the glare from oncoming headlights. The interior of the windscreen was coated with a gooey film which scattered the light and made it almost impossible to see clearly. When I got to my destination, I was able to clean the windscreen, but this should not be something I have to do, particularly when being charged a premium rate. 3. Equally unsafe was that the car (Chrysler 200) had headlights with a sharp cutoff at the top of the beam. On a dark road with low beams (because of traffic), I could see only 30 - 50 feet ahead. This car should never be allowed on the road. Sorry for the whining, but the last two items were a serious concern to me.
Every employee at your Baltimore-Washington airport on Wednesday morning, September 23.was helpful but especially a lady in "lost and found." I left a suit jacket (claim # 930780) When I contacted "lost and found" I talked to a lady there (a real person not a recording) who was very, very helpful. My situation was complicated because I left it in one of your cars at the airport when I decided to change to another car. I did not know how to identify the car (where my jacket was) except to say it was a "white, midsize, Honda. Immediately getting the coat back to me was complicated because I was in Washington, DC to attend the Joint Session of the Congress and see and hear Pope Francis speak on Thursday morning. It was within 3-4 hours of making my claim that I was contacted on Wednesday. It took more than one phone call from her, but when she found the jacked, she called me for forwarding instructions. (I had also filled out a claim form on your website.) I would like to give you her name but I have misplaced it. Nevertheless, she is fantastic! She had gotten National a life-long customer. Father John Wandless, Kansas City, Mo.
I am an Emerald Club member and was confused at the selection process at BWI. My first experience as at the Orlando Airport and there the selection was several rows. At BWI I was limited to on row and the other rows were dedicated to other levels of Emerald Club members. I guess that made sense but I didn't know this existed because of my previous experience in Orlando. I spotted a Suburban that I wanted to rent and was told I would have to pay more eventhough it was not in the Executive Emerald isle so I moved to a mini van which I was told was damaged but it wasn't idicated on the car. After being directed to another mini van I decided to select because all off the full sized SUVs were on the Executive level Emerald isle which again wasnt the case in Orlando. The mini van was very dirty inside and out and I was very disappointed. The selction options and the condition of the vehicle was very different than the Orlando Airport location and I was very disappointed. The upside is the service at pickuo and drop off was as good as my first experience and was top notch.
I was hesitant to ever rent a car again after my last experience with Budget Rentals. I thought, let's give National a shot. And i'm so glad we did because we had a fantastic experience through National's (FREE) Emerald Club! LOVED my Jeep Patriot rental and National's excellent customer service. We were travelling with 2 toddlers and greatly appreciated being able to catch a shuttle to the rental place right away. When we arrived we were greeted by a very nice fellow who escorted us to the row of cars with the keys already in the car. We hopped in and drove to the exit where we pay (like paying for parking). This is where we ran into some issue. It was midnight, so only one check out was open and the car in front was taking FOREVER! Once that person finally paid, the 5 cars in front of me quickly paid in about 5 min, and the cashier was awesome. We weren't upset since the kids were asleep but we were hoping to avoid any type of line or wait. And dropping the car off was zero hassle.
I can proudly say I only rent car from Alamo since I came to this country 1995. The only time I went to Enterprise was because insurance company sent me there. Beside that I tried AVIS just because now Enterprise owns Alamo and it might mess up Alamo's culture. I like the Alamo culture. You can reserve online and go to the counter at the airport and finish everything on the touch screen computer and pick your car. Once you get used to it, it only takes few minutes to pick up your car and leave. The only concern I have is that now Alamo is owned by Enterprise. The Enterprise people are buggers. For example they try to force you to buy their insurance. I think because they get commission out of it they try to scare the customer. Alamo, they explain it once if you decline, they don't bug you again. Enterprise, it is OK to own Alamo but leave Alamo's way of doing business as it is. Otherwise, my next best choice is AVIS.
Enterprise Rent-A-Car at BWI was a fantastic experience and we received great friendly service from all employees in the process. It was quick to get to our vehicle and we were asked if we would like to upgrade for a few dollars more. We opted to stay with our first reservation and the car was clean, gassed up and well maintained. After having the car for a few days it was a painless process returning the car and I can really appreciate the dress-right-dress assembly line feel of getting on the way to the terminal. It doesn't take two hours for car check-in as it was scrolled on the buses taking us from the airport to the rental car pickup. The check-in was less than five minutes after arrival and after a quick pit stop we were on the bus in the next ten and back at the terminal within ten minutes. I will definitely be renting from Enterprise again as I travel back and forth to BWI from ATL.
Checkout @ BWI was quick, entered my reservation number, saw I was an Emrald Club member, and told me to pick anything from the EC area. Saw many new mid-low tier Dodges and Chevrolets, and felt despair. Then I saw a Ford Fusion completely covered in over 1/2" of ice (windows/paint/wheels), and was relieved. Once the car thawed, it was a very nice car, rode well, had a sunroof (impractical in the snow/ice, but i still used it twice), leather, seat warmers, Sat radio. Completely happy with the rental. Even the ice coverage to begin with, if the Fusion had been cleaned off, I seriously doubt it would have been available. As others have stated, the vehicles looked turned over quickly, not really cleaned inside but was adequate. And some wax on the outside would have probably prevented ice from sticking so securely. I would rent this vehicle again.
We rented an intermediate SUV. When we picked it up it was dirty - the windows hadn't been cleaned, the outside door mirrors were filthy and there were bug remains all over the hood and headlights. We asked the Enterprise employee right away about the condition of the car and she advised us that we should address this issue when we returned the car. When we returned the car it was a rush job with personnel running all over the place and no one asking us anything about the condition of the car. We have rented before from Enterprise, generally with good results. It seems that the system needs tweaking somewhere because the customer shouldn't be given a dirty car with no recourse.
The staff were friendly, and helpful. The car was clean inside, and comfortable. I got stuck in traffic on my way there, and arrived shortly before my flight was scheduled to leave. I alerted the staff member that I was in a hurry to get to the airport, and she asked when my flight was leaving. Due to the limited time she told me to get into one of the cars, and said that she would drive me to the airport so that I wouldn't have to wait for the shuttle, and miss my flight. The two negative comments are that the windshield wipers needed to be replaced, and made driving in the rain very difficult, and when I arrived the self-service kiosks were not working.
Once again expectations exceeded by National. This time at BWI. The best decision we have made was to join the National Emerald Club Team. Whether we are in Sarasota, Austin, or Baltimore Washington International staff exceed expectations. Agent at BWI check out was prepared to offer guidance in getting to our destination and process for leaving airport area. Sadly cannot remember her name as paper misplaced after I wrote her name down. If anyone at National reads this I departed through exit kiosk at very left of lot at 1136 returning at 1605. RA #439067257 is agreement if this will help in identifying her. Please extend our sincere thanks.