Mattress Firm Hanover Mall
1775 Washington St, Hanover, MA 02339
Parking: Lot, Private
Bike Parking: No
Wheelchair Accessible: Yes
No coupons available
We had family coming to stay with us for an extended period so we ordered a rather expensive mattress and box frame from this company's website. On the website it is prominently shown that next day delivery is guaranteed, which is the only reason we didn't go to another store and pick one up ourselves that very same day. When we completed our order we spoke to representative #1 who also assured us the mattress would be delivered the next day. Finally the next day came, and no mattress.
When we called and asked about it, as instructed by customer service, we were told that it was scheduled for the following day by representative #2. When we told customer service that we were assured it would come that day and that we needed it for company, we were transferred to representative #3 who told us there was nothing he could do and rudely suggested that we should "go buy an air mattress while we wait". We ended up having to call the supervising representative #4 who informed us that we should never have been told it would come the next day because the foundation had to be shipped from another warehouse outside of our city. So much for their next day guarantee. We were ready to cancel the order altogether, which we were charged more than the advertised price by the way, and pick one up at some other store. The only reason we didn't was because they promised to take $100 off of our order for our inconvenience.
It was a nice gesture but we won't be shopping from Sleepy's in the future, it was far too much of a hassle.