Service department needs a lot of work to get it up to par with the sales department. Purchased my truck brand new here. It was a great experience buying and never had any problems. Ruben my salesman was very pleasant to work with. Got me a deal I could live with. When buying the vehicle I opted to purchase the dealers car doc service package. When scheduling the first service I requested the transmission fluid get checked due to a weird feel during the truck shifting. Was told by Mike Hathaway, that in my truck you cannot check the fluid level and that if there was an issue there is sensors that would tell me it was low.During the 20k mile service I requested an alignment due to the truck not driving straight and the wheel being off. They took the truck, but when I got it back I immediately noticed that the steering again wasn’t straight and the truck didn’t drive straight. I took the truck back immediately and they offered to fix it first thing in the morning. When I got home I decided to look at the truck myself and found that the tie rod steering linkage was physically loose. So during the Multi point inspection they said they checked all the steering components and adjusted the tie rods without noticing the rod was loose. When I went in to have the alignment fixed again, I mentioned it to the GM. While I was talking to the GM the tech Ruben got an attitude and started telling me that it wasn’t his responsibility even though he signed a sheet saying it was good. After they fixed the alignment and I finished talking to the GM they didn’t give me a alignment sheet again and refused to answer any questions I had. Overall I wouldn’t trust the service department to stick to their word and DO NOT TRUST THEIR WORK. I would recommend getting service done at another dealership.
Premium motors got me the car I wanted , they went the extra mile to get it done ! Thanks premium for making it happen for me and my family!!!!
This is the worst place to buy a car from. High prices for low quality cars. They are so rude. The front desk receptionist is dumb and doesn't know how to provide good customer service. Worst decision of my life. Car is always breaking down or something is wrong.